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Nighthawk AX4 AX3000 goes offline after about a month of use

ScottW61
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Nighthawk AX4 AX3000 goes offline after about a month of use

I returned the first ax3000 and replaced it with a new one. Did the set up internet works for about a month then goes out. All lights are green but no connection. Luckily I have kept my old netgear g54 so I can at least have access. Is this unit just junk or do I need a degree in electronics to keep it working? I have no router knowledge at all. Anyone else have this kind of issue? If so is there a fix that I can do?
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Christian_R
NETGEAR Employee Retired

Re: Nighthawk AX4 AX3000 goes offline after about a month of use

Hello ScottW61,

 

If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below. 

 

https://www.netgear.com/support/contact.aspx

 

Christian 

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