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Lulumadd's avatar
Lulumadd
Aspirant
Jan 03, 2020

Nighthawk AX8 AX6000 (RAX75) does not connect to Routerlogin.net

Set up my Nighthawk AX8 AX6000 WiFi Router(RAX75) today.  I could not stay connected to routerlogin.net after it asked me to change the password (safari couldn't reach server - same error msg when ty...
Lulumadd's avatar
Lulumadd
Aspirant
Jan 03, 2020

1. What modem are  you using? (model #)

    **RAX75 - 100NAS------This is the router model. not the modem. We ask modem model because some people are running modem/router combo devices connected which can cause many issues. Similar to what you're experiencing. 

 *** whoop sorry.  its a Ubee modem DVW32C1

  supplied by TWC/Spectrum

 

2. Firmware on your RAX? 

  **it was updated upon installation to:  V1.0.1.70_1.030

 

3. have you tried a different browser or pc? 

****Hmmm we only have Macs & apple products but I just tried Google Chrome & was able to log in on another laptop.  Thanks for the suggestion but....

What's up with that??

Is this router not compatible with Safari and IOS?------it is but sometimes the browsers have data retained in their cache or other issues. Even chrome had a version with issues. Which is why if a device is having issues, its worth trying a different browser, pc, or even just clearing out your browser settings. its a simple first step. 

 

**so just a CLEAR HISTORY in Safari? or something more involved?

Thank you so much for your help so far!

 

plemans's avatar
plemans
Guru - Experienced User
Jan 03, 2020

You're problem is likely the Ubee DVW32C1.  

Its a combo device which means it incorporates a modem and router together into a combo device. Unless its in modem only mode,  you're in a double nat. 

https://kb.netgear.com/30186/What-is-Double-NAT

 

To fix a double nat the 2 easiest routes are to either place the ubee in modem only/pass through mode   or to place the netgear in access point mode. Access point mode does disable some of the netgear's features because it leaves the ubee running in router mode. 

If you want the ubee in modem only/passthrough mode, contact the isp as they'd be the experts on setting up their device.