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Re: Nighthawk RAX 50 have to reboot several times a week
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Several times a week I have to reboot my router. All the lights show it is woking, however; I won't have internet. A few days ago it seemed to do a factory reboot by itself and I had to repogram all my connected devices (smart connect was on, but still had to enter passwords).
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Try a PC using ethernet cable attached to one of the 4 LAN ports. Although, if that works, it just confirms wireless has a problem.
At any rate, best to just return it and exchange it for another for the least hassle.
My 1st RAX50 was similar, I did return it for a refund (BB) and just bought another RAX50 a month later (at an even better sale price), just to be sure it came from a different batch. it's been up non-stop with heavy usage from a wide range of various devices for 3 or more months now.
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Re: Nighthawk RAX 50 have to reboot several times a week
What modem/gateway do you have?
What firmware is on the router?
is it only wireless devices or do wired devices drop as well?
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Re: Nighthawk RAX 50 have to reboot several times a week
Fiber modem provided by Aerux broadband
v1.0.2.72
No internet at all (wired or wireless)
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Re: Nighthawk RAX 50 have to reboot several times a week
@Retired_Member wrote:Fiber modem provided by Aerux broadband---which modem/gateway model is it?
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Re: Nighthawk RAX 50 have to reboot several times a week
I have no idea. It's a little white box that says Aerux on it
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Re: Nighthawk RAX 50 have to reboot several times a week
any numbers/model on it at all?
Trying to determine if it has its own integrated router as well
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Re: Nighthawk RAX 50 have to reboot several times a week
Alrighty, had to pry the cover off, but here is what I have:
UFiber loco M/N: UF-LOCO
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Re: Nighthawk RAX 50 have to reboot several times a week
attached is a pic
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Re: Nighthawk RAX 50 have to reboot several times a week
sorry, didn't realize that was a link. Yes, exactly like that
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Re: Nighthawk RAX 50 have to reboot several times a week
When it drops does it say "connected, no internet" ?
Or how exactly does it drop?
Do the led's go out?
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Re: Nighthawk RAX 50 have to reboot several times a week
Correct, connected no internet. And, all the lights show it is working on the router.
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Re: Nighthawk RAX 50 have to reboot several times a week
When its saying "connected, no internet", are you still able to access the router gui and ping the gateway or access the gateway?
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Re: Nighthawk RAX 50 have to reboot several times a week
No, I cannot access via nighthawk app. I can see connected devices with "connect anywhere" but it shows it as offline.
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Re: Nighthawk RAX 50 have to reboot several times a week
go through the browser and not using the app to test that option.
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Re: Nighthawk RAX 50 have to reboot several times a week
I'll give it a whirl next time it drops
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Re: Nighthawk RAX 50 have to reboot several times a week
actually, I did try that earlier this week while I was out of town. I could not connect, don't remember exactly what it showed/said
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Re: Nighthawk RAX 50 have to reboot several times a week
Not while you're out of town. while you're home on your network. we're trying to see if the router is still talking to the gateway when it goes offline
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Re: Nighthawk RAX 50 have to reboot several times a week
I can't be on my network if the internet is down. I have to use my cellphone to connect to browser.
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Re: Nighthawk RAX 50 have to reboot several times a week
You said it shows "connected, no internet". this implies the router is working.
The next time it goes down, use a pc/laptop for connection to the router. See if you can access its gui through the browser. If you can, then try to access the gateway through the browser. the link I posted earlier with your ont info has a manual on accessing it.
Again, I understand its offline. But we're trying to determine what device is going off line.
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Re: Nighthawk RAX 50 have to reboot several times a week
I'm not sure I understand your instructions. If it is down, my pc will not connect to anything. All I can see is what is on my desktop. If I try to go out to the web, I get the dinasaur picture that says no internet. I can use my cell phone to access a browser.
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Re: Nighthawk RAX 50 have to reboot several times a week
I am not sure if Netgear people check Community messages. But, this is piss poor. The router is still under warranty but they want me to pay for support. This tells me they don't really back up their products. At this point I have spent hours on this problem. I will not spend any more I will return it get my money back and buy a different router from a different company
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Try a PC using ethernet cable attached to one of the 4 LAN ports. Although, if that works, it just confirms wireless has a problem.
At any rate, best to just return it and exchange it for another for the least hassle.
My 1st RAX50 was similar, I did return it for a refund (BB) and just bought another RAX50 a month later (at an even better sale price), just to be sure it came from a different batch. it's been up non-stop with heavy usage from a wide range of various devices for 3 or more months now.
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Re: Nighthawk RAX 50 have to reboot several times a week
Thanks for all your help
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