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Nighthawk RAX 50 have to reboot several times a week

JJsmull
Tutor

Nighthawk RAX 50 have to reboot several times a week

Several times a week I have to reboot my router.  All the lights show it is woking, however; I won't have internet.  A few days ago it seemed to do a factory reboot by itself and I had to repogram all my connected devices (smart connect was on, but still had to enter passwords).

Message 1 of 25

Accepted Solutions
Dan32
Apprentice

Re: Nighthawk RAX 50 have to reboot several times a week

Try a PC using ethernet cable attached to one of the 4 LAN ports.  Although, if that works, it just confirms wireless has a problem. 

 

At any rate, best to just return it and exchange it for another for the least hassle. 

 

My 1st RAX50 was similar, I did return it for a refund (BB)  and just bought another RAX50 a month later (at an even better sale price), just to be sure it came from a different batch.  it's been up non-stop with heavy usage from a wide range of various devices for 3 or more months now.

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Message 24 of 25

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plemans
Guru

Re: Nighthawk RAX 50 have to reboot several times a week

What modem/gateway do you have? 

What firmware is on the router?

is it only wireless devices or do wired devices drop as well?

Current Setup: CM2000-> RBK750-> GS716v2-> RAXE500-> Pi-hole->
Message 2 of 25
JJsmull
Tutor

Re: Nighthawk RAX 50 have to reboot several times a week

Fiber modem provided by Aerux broadband

v1.0.2.72

No internet at all (wired or wireless)

Message 3 of 25
plemans
Guru

Re: Nighthawk RAX 50 have to reboot several times a week


@JJsmull wrote:

Fiber modem provided by Aerux broadband---which modem/gateway model is it? 

 


 

Current Setup: CM2000-> RBK750-> GS716v2-> RAXE500-> Pi-hole->
Message 4 of 25
JJsmull
Tutor

Re: Nighthawk RAX 50 have to reboot several times a week

I have no idea.  It's a little white box that says Aerux on it

Message 5 of 25
plemans
Guru

Re: Nighthawk RAX 50 have to reboot several times a week

any numbers/model on it at all? 

Trying to determine if it has its own integrated router as well

Current Setup: CM2000-> RBK750-> GS716v2-> RAXE500-> Pi-hole->
Message 6 of 25
JJsmull
Tutor

Re: Nighthawk RAX 50 have to reboot several times a week

Alrighty, had to pry the cover off, but here is what I have:

UFiber loco   M/N: UF-LOCO

Message 7 of 25
plemans
Guru

Re: Nighthawk RAX 50 have to reboot several times a week

does it look like this: 

UFiber loco GPON CPE – Ubiquiti Inc.

 

 

Current Setup: CM2000-> RBK750-> GS716v2-> RAXE500-> Pi-hole->
Message 8 of 25
JJsmull
Tutor

Re: Nighthawk RAX 50 have to reboot several times a week

attached is a pic

Message 9 of 25
JJsmull
Tutor

Re: Nighthawk RAX 50 have to reboot several times a week

sorry, didn't realize that was a link.  Yes, exactly like that

Message 10 of 25
plemans
Guru

Re: Nighthawk RAX 50 have to reboot several times a week

When it drops does it say "connected, no internet" ?

Or how exactly does it drop? 

Do the led's go out? 

Current Setup: CM2000-> RBK750-> GS716v2-> RAXE500-> Pi-hole->
Message 11 of 25
JJsmull
Tutor

Re: Nighthawk RAX 50 have to reboot several times a week

Correct, connected no internet.  And, all the lights show it is working on the router.

Message 12 of 25
plemans
Guru

Re: Nighthawk RAX 50 have to reboot several times a week

When its saying "connected, no internet", are you still able to access the router gui and ping the gateway or access the gateway?

Current Setup: CM2000-> RBK750-> GS716v2-> RAXE500-> Pi-hole->
Message 13 of 25
JJsmull
Tutor

Re: Nighthawk RAX 50 have to reboot several times a week

No, I cannot access via nighthawk app. I can see connected devices with "connect anywhere" but it shows it as offline.

Message 14 of 25
plemans
Guru

Re: Nighthawk RAX 50 have to reboot several times a week

go through the browser and not using the app to test that option. 

Current Setup: CM2000-> RBK750-> GS716v2-> RAXE500-> Pi-hole->
Message 15 of 25
JJsmull
Tutor

Re: Nighthawk RAX 50 have to reboot several times a week

I'll give it a whirl next time it drops

Message 16 of 25
JJsmull
Tutor

Re: Nighthawk RAX 50 have to reboot several times a week

actually, I did try that earlier this week while I was out of town.  I could not connect, don't remember exactly what it showed/said

Message 17 of 25
plemans
Guru

Re: Nighthawk RAX 50 have to reboot several times a week

Not while you're out of town. while you're home on your network. we're trying to see if the router is still talking to the gateway when it goes offline

Current Setup: CM2000-> RBK750-> GS716v2-> RAXE500-> Pi-hole->
Message 18 of 25
JJsmull
Tutor

Re: Nighthawk RAX 50 have to reboot several times a week

I can't be on my network if the internet is down.  I have to use my cellphone to connect to browser.

Message 19 of 25
plemans
Guru

Re: Nighthawk RAX 50 have to reboot several times a week

You said it shows "connected, no internet". this implies the router is working. 

The next time it goes down, use a pc/laptop for connection to the router. See if you can access its gui through the browser. If you can, then try to access the gateway through the browser. the link I posted earlier with your ont info has a manual on accessing it. 

 

Again, I understand its offline. But we're trying to determine what device is going off line. 

Current Setup: CM2000-> RBK750-> GS716v2-> RAXE500-> Pi-hole->
Message 20 of 25
JJsmull
Tutor

Re: Nighthawk RAX 50 have to reboot several times a week

ok

Message 21 of 25
JJsmull
Tutor

Re: Nighthawk RAX 50 have to reboot several times a week

I'm not sure I understand your instructions.  If it is down, my pc will not connect to anything.  All I can see is what is on my desktop.  If I try to go out to the web, I get the dinasaur picture that says no internet.  I can use my cell phone to access a browser.

Message 22 of 25
JJsmull
Tutor

Re: Nighthawk RAX 50 have to reboot several times a week

So, it just went down again. I could not connect to anything. Part of it could be I still really don't understand your last instructions. I typed in the IP address for both the Gateway and for the router it will not connect to anyting.
I am not sure if Netgear people check Community messages. But, this is piss poor. The router is still under warranty but they want me to pay for support. This tells me they don't really back up their products. At this point I have spent hours on this problem. I will not spend any more I will return it get my money back and buy a different router from a different company
Message 23 of 25
Dan32
Apprentice

Re: Nighthawk RAX 50 have to reboot several times a week

Try a PC using ethernet cable attached to one of the 4 LAN ports.  Although, if that works, it just confirms wireless has a problem. 

 

At any rate, best to just return it and exchange it for another for the least hassle. 

 

My 1st RAX50 was similar, I did return it for a refund (BB)  and just bought another RAX50 a month later (at an even better sale price), just to be sure it came from a different batch.  it's been up non-stop with heavy usage from a wide range of various devices for 3 or more months now.

View solution in original post

Message 24 of 25
JJsmull
Tutor

Re: Nighthawk RAX 50 have to reboot several times a week

Thanks for all your help

Message 25 of 25
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