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Nighthawk doesn't set up
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Nighthawk doesn't set up
My new RAX50 router won't set up. Using my iPhone Nighthawk app, I followed the directions but the steps won't progress past "router not found" even though my iPhone shows that it's connected to the correct Netgear router wi-fi. Rebooted the modem and router with the same results. Unable to contact anyone at Netgear to discuss the problem. Is it just this particular router that's a POS, or is it inherent with this model?
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Re: Nighthawk doesn't set up
Hello deltavee,
If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below.
http://www.netgear.com/support/contact.aspx
Christian
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Re: Nighthawk doesn't set up
Thanks for sharing
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Re: Nighthawk doesn't set up
I tried contacting Netgear on that link numerous times, but the site wouldn't allow me in. When I returned the router to Bestbuy for a refund and explained the problem, Bestbuy personnel told me they have numerous customer complaints about Nighthawk and poor to non-existent Netgear customer service.
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