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Nighthawk doesn't set up

deltavee
Aspirant

Nighthawk doesn't set up

My new RAX50 router won't set up. Using my iPhone Nighthawk app, I followed the directions but the steps won't progress past "router not found" even though my iPhone shows that it's connected to the correct Netgear router wi-fi. Rebooted the modem and router with the same results. Unable to contact anyone at Netgear to discuss the problem. Is it just this particular router that's a POS, or is it inherent with this model?

Message 1 of 4
Christian_R
NETGEAR Employee Retired

Re: Nighthawk doesn't set up

Hello deltavee,

 

If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below. 

 

http://www.netgear.com/support/contact.aspx

 

Christian 

Message 2 of 4
brucecy92
Aspirant

Re: Nighthawk doesn't set up

Thanks for sharing

Model: A6150|AC1200 Dual Band WiFi USB Mini Adapter
Message 3 of 4
deltavee
Aspirant

Re: Nighthawk doesn't set up

I tried contacting Netgear on that link numerous times, but the site wouldn't allow me in. When I returned the router to Bestbuy for a refund and explained the problem, Bestbuy personnel told me they have numerous customer complaints about Nighthawk and poor to non-existent Netgear customer service.

Message 4 of 4
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