No internet - RAX70

[Shonniejb]

Hi all,

I just purchased the Nighthawk AX8 AX6600 WiFi 6 Router(RAX70). And cannot get internet connection.

We have connection to our old internet provided modem - that has been removed whilst trying to connect RAX70.

Our set up is:
ONT: Huawei HG824H optic fibre
ROUTER: Nighthawk AX8 AX6600 WiFi 6 Router(RAX70)
Ethernet cable
Our internet provider is spark NZ

I have:
Changed settings as recommended here to suit IPS settings: https://kb.netgear.com/30947/How-do-I-set-up-my-NETGEAR-router-if-I-have-Spark-NZ-Fibre-or-UFB
Updated RAX70 software manually
Power cycling
Tried running it via our old Huawei HG659b modem which gets internet.

Not having any luck. Any suggestions please?

[plemans]

did you try factory resetting the gateway? 

or calling spark NZ to see if there's any missing settings for setup on their service?