QoS issues on AX6 4300

[Zootness]

I turned on QoS to support VoiP and suddenly connections dropped, nothing was stable. It was weird because things could connect to the Wifi but the traffic never reached the internet. Clearly it is getting prioritized out. Really weird since I wasn't even using my VoiP device (phone). I've tried this twice now and it happens every time.  Even after rebooting the router this happens. Is QoS not working correctly?

I didn't see the correct model in the dropdown above. It's the AX6, RAX45, from Costco.

[michaelkenward]

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@Zootness wrote:

I turned on QoS to support VoiP

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Why? What told you to do that?

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@Zootness wrote:

I didn't see the correct model in the dropdown above. It's the AX6, RAX45, from Costco.

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Two possible reasons for this, first Netgear does a poor job of maintaining the drop-down list of devices, second you are in the wrong place.

You have an RAX40. You have posted your message in the section of this community given over to Nighthawk WiFi Routers. (This is easily done, given Netgear's complicated community structure.)

Many questions apply to different types of device, so there may be useful responses here, but you might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:

Nighthawk Routers with WiFi 6 (AX) - NETGEAR Communities

In the meantime you could visit the support pages:

Support | NETGEAR

Feed in your model number and check the documentation for your hardware.

You may have done this already. I can't tell from your message.

I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.