it directs the EU to use the app to update. When I run the app the system reports your firmware is up to date. Just in case there may have been a glitch in the app, I logged into the router and had it do a firmware update check. It too reported it is up to date...
Im having the same issue with the update not showing and im assuming this update is to fix the issue with the router randomly disconntecting from devices. Which is starting to become very annoying. The only fix I have found so far is to reboot the router everyday.
I am having issues daily with my router disconnecting only certain devices and not all. I have the hot fix beta version .118 loaded and it does not fix this issue. Anyone having the same problem and can tell me how to resolve? The app shows the internet as disconnected but when you run the speed test the internet is found.
@MMargolis wrote: The hotfix has acctually made my issue worse... I now need to see if I can fin ver. 114 cause 118bis horrific.
I had/have the exact same experience. Unfortunately, when I went back to 114, the problems (Wifi and Ethernet failing/disconnecting) were still there. 114 had been fairly stable for me, many weeks. After twiddling/debugging 114 for a time, I went back to 118. (If I'm going to spend my valuable time debugging issues, I'm going to do it on the latest release.)
On 118, I twiddled with the settings mentioned in this thread and the RAX80 thread. When I got around to disabling QoS, there was NO Internet connectivity whatsoever, not even for a brief time. I then re-enabled QoS and got connectivity back. (This is where I'm at now as I compose this post.)
I don't understand how Netgear can allow this to happen. Their customers have to concoct a "witches brew" of magic parameter combinations and settings JUST TO STAY CONNECTED TO THE INTERNET. What works for some may not work for others. I'm not talking about any of the fancy stuff. I'm talking about direct Ethernet connections failing, requiring a reboot to get the packets flowing again. Then, a few hours later (or less), the same thing. (Yes. I have a Wifi analyzer. For the Wifi connections, I'm literally the only one on channel 153. For a time, the speed dropped from 240Mbps down to just 25Mbps, without QoS enabled. I was forced to re-enable it.)
This router (and the RAX80) fails its most basic job, connect my devices to the Internet, and keep them connected.
I'm embarrased to say how much I paid for this RAX120. I've purchased another router (AC) for under $100.00, as a contingency. I'm not purchasing another Netgear product. I'm done. This is just too much work for basic, consistent Internet connectivity.
I am soo right on board.. this is Sheit.. This is my first and very likely my last netgear.. I have never had such issues. thank G-d for Mag-Moss laws..
I will try a few things, but this is unacceptable.
I contacted NETGEAR for support on what clearly is an issue with firmware and they requested that I pay $50 for three month of support to troubleshoot their problem. Person I was on the phone clearly had no clue what they were talking about and looking at screens to tell them what to say. Not what I expect from a company that I paid way too much for
The reinstall of 118.. seems to have worked in terms of keeping it status quo. I did have one point where network traffic stopped.. but I didnt have time to review isp and router at that time.
The devices that were showing connected but not getting internet seems to have abated too after the 2nd attempt at reinstalling ver 118.
