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Re: RAX 40 wifi connection drop and private ethernet ip on laptop
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RAX 40 wifi connection drop and private ethernet ip on laptop
I am using RAX 40 for around 4 months now. I facing serious issues with wifi connection getting dropped at random. I have seen this happening after around 6-7 hours of router beinig operational. Router's firmware version V1.0.3.80_1.0.1.
This affects my laptop, and mobile phone as well. In the wifi list I can see my SSID. How when I try to connect, it says incorrect password.
Also, if I connect to LAN port, I get a private IP assigned.
I have browsed internet and this is a common problem with no concrete solution.
Quick observatioin and tips I took from blogs I read on internet
- in logs I get entries [WLAN access rejected: incorrect security]
- QoS and WMM are disabled
- I have set both 2.4ghz and 5ghz security to WPA2-Personal[AES] + WPA3-Personal
- AX mode is active
- Smart Connect is inactive
The latest firmware V1.0.3.88 disabled WAP3 support apart from other features like OFDMA and Smart connect.
I just don't understand, how does such a buggy product thrive in market.
Could someone point to steps I can take to have a steady wifi connection?
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Re: RAX 40 wifi connection drop and private ethernet ip on laptop
Hello rdj864,
May you send me a private message. with your email and contact info. I'd like for our support team to reach out to you for further assistance.
Christian
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Re: RAX 40 wifi connection drop and private ethernet ip on laptop
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Re: RAX 40 wifi connection drop and private ethernet ip on laptop
Hello Christian_R,
Thank you for getting back.
I was doing hit and try with firmware versions. I downgraded from v80 to v64. Things didn't really solve. Later I tried with latest firmware v88 and issues were still there. I did factory reset two times with v88 installed that's when my connection became stable. Everytime I did fresh configuration of my internet settings (did not restore from backup settings file). Both the factory resets were done from web interface. Don't really know what changed after the second reset. It looked strange. I'm on v88 for last 4-5 days and earlier reported issues did not seem to happen. I took time to ensure stability before calliing the issues resolved.
New Observation
However, once a while, for a brief amount of time my internet connectivity is lost. I checked on my ISP portal for the session history and the session was maintained. Devices show wifi connected, but lose internet connectivity at the same time. Nothing is reported in router logs why this happens. It happened almost 3 times after upgrading to v88. One thing was common. Router was relatively hot to touch. My router is in open place which is well ventilated. Not sure why occasionally it heats up to an extent to loose connectivity.
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Re: RAX 40 wifi connection drop and private ethernet ip on laptop
Hi Seperis,
Thanks for writing back.
My issue was resolved after manually upgrading to v88. I am having a stable connection. I am seeing a new sympton. Please see my earlier reply. I have documented there
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