Reply

RAX-48 Internet dies once a week

flagrant992
Aspirant

RAX-48 Internet dies once a week

Once a week my xfinity internet dies on this router. I log in and reboot 192.168.1.1 and it comes back. It always show internet Status:GOOD. But it's not.

 

So I try to look in the logs and I noticed all activity for the day is gone.

I have it sending a daily email. 

For yesterday

Mar 30,2021 00:41:40 THRU Mar 30,2021 22:52:31

But the log it sent today shows

 

[Admin login] from source 192.168.1.224, Wednesday, Mar 31,2021 13:14:55
[DHCP IP: (192.168.1.242)] to MAC address XX:XX:XX:XX:XX:XX, Wednesday, Mar 31,2021 13:13:33
[Time synchronized with NTP server] Wednesday, Mar 31,2021 13:10:27
[Internet connected] IP address: 24.91.130.167, Thursday, Nov 26,2020 14:10:29
[DHCP IP: (192.168.1.241)] to MAC address XX:XX:XX:XX:XX:XX, Thursday, Nov 26,2020 14:10:18
[Internet disconnected] Thursday, Nov 26,2020 14:10:08
[Admin login] from source 192.168.1.4, Thursday, Nov 26,2020 14:10:04
[DHCP IP: (192.168.1.241)] to MAC address XX:XX:XX:XX:XX:XX, Thursday, Nov 26,2020 14:09:54
[Internet connected] IP address: 192.168.100.10, Thursday, Nov 26,2020 14:09:49
[DHCP IP: (192.168.1.235)] to MAC address XX:XX:XX:XX:XX:XX, Thursday, Nov 26,2020 14:09:32
[Internet disconnected] Thursday, Nov 26,2020 14:09:32
[DHCP IP: (192.168.1.242)] to MAC address XX:XX:XX:XX:XX:XX, Thursday, Nov 26,2020 14:09:31
[Initialized, firmware version: V1.0.2.82_2.0.50] Thursday, Nov 26,2020 14:09:30
[DHCP IP: (192.168.1.229)] to MAC address XX:XX:XX:XX:XX:XX, Thursday, Nov 26,2020 14:09:30

 

I logged in one to reboot it becuase internet died. 

Why is it showing last year. 

 

I am starting to think this thing is defective. 

Under LAN setup it refuses to store device names, no matter what I enter for some of the devices. 

 

Model: Dual Band
Message 1 of 5

Accepted Solutions
flagrant992
Aspirant

Re: RAX-48 Internet dies once a week

Turns out it was my cable modem. Replaced it been working fine. 

View solution in original post

Message 4 of 5

All Replies
flagrant992
Aspirant

Re: RAX-48 Internet dies once a week

Im on Firmware Version V1.0.2.82_2.0.5

Message 2 of 5
flagrant992
Aspirant

Re: RAX-48 Internet dies once a week

So I tried calling NETGEAR Support. Since I'm past 90 days only a hardware check is allowed. And the hardware check consists of asking if the lights come on, on the router. If the lights come on it must be working right? LOL. 1 year warranty is for lights only. Anyway that clock being off makes me think default NTP server that NETGEAR uses is bad. Finger crossed. 

Here is what I am trying. It definitely can't be some internal clock or internal storage gone bad since the lights come on. 

 

Image2.jpg

Message 3 of 5
flagrant992
Aspirant

Re: RAX-48 Internet dies once a week

Turns out it was my cable modem. Replaced it been working fine. 

View solution in original post

Message 4 of 5
Christian_R
NETGEAR Moderator

Re: RAX-48 Internet dies once a week

Hello flagrant992,

 

Thanks for updating your post as it may possibly help others in the future.


Regards,

Christian

Message 5 of 5
Top Contributors
Discussion stats
  • 4 replies
  • 469 views
  • 0 kudos
  • 2 in conversation
Announcements