RAX 80 "Not Connected"

[BBAZ]

After the last firmware update, my RAX 80 always shows the red "not connected to internet" icon on the Basic Homepage of the interface.  Even though it says "not connected" I do have a internet connection.  If I try to run a speed test through the interface I get the "not connected" alert.  The Netgear Genie app also says I'm not connected when I am.  What is up with this?

[plemans]

What modem are you connected to? (model)

Many times you'll get this notice if you're using a modem/router combo device which puts you in a double-nat 

[BBAZ]

Hello,

I am connected to a Netgear CM1000 Modem.  I never had this issue prior to the firmware update.  I had a lot of other issues (like connections dropping and connected device edits not storing but not this one. 

[plemans]

the RAX devices are fairly  new and getting significant firmware changes. I'd try starting with a factory reset and manual reinstall. 

Also check your modem connections page to see how your line looks. You can take a screen snip and post it here of your modem connections page.