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Guide

RAX 80 "Not Connected"

After the last firmware update, my RAX 80 always shows the red "not connected to internet" icon on the Basic Homepage of the interface.  Even though it says "not connected" I do have a internet connection.  If I try to run a speed test through the interface I get the "not connected" alert.  The Netgear Genie app also says I'm not connected when I am.  What is up with this?

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Guru

Re: RAX 80 "Not Connected"

What modem are you connected to? (model)

Many times you'll get this notice if you're using a modem/router combo device which puts you in a double-nat 

CM2000-> Arris AX11000 W31-> GS716v2-> WAX***-AP
Message 2 of 4
Guide

Re: RAX 80 "Not Connected"

Hello,

 

I am connected to a Netgear CM1000 Modem.  I never had this issue prior to the firmware update.  I had a lot of other issues (like connections dropping and connected device edits not storing but not this one. 

Message 3 of 4
Guru

Re: RAX 80 "Not Connected"

the RAX devices are fairly  new and getting significant firmware changes. I'd try starting with a factory reset and manual reinstall. 

Also check your modem connections page to see how your line looks. You can take a screen snip and post it here of your modem connections page. 

CM2000-> Arris AX11000 W31-> GS716v2-> WAX***-AP
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