Re: RAX 80 router is not accepting latest firmware upgrade (1.0.3.106)

Sevenfeet · ‎2020-12-22

The recently published firmware update for the RAX80 Wifi router (1.0.3.106) won't work on the router. If you ask it to download it directly, it fails with a GUI problem. If you download it from netgear.com, the router complains that it's the wrong upgrade.

Christian_R · ‎2020-12-28

Hello Sevenfeet,

Would you mind letting me know if it fails when you attempt to update the firmware using the Nighthawk app?

Christian

Sevenfeet · ‎2020-12-28

At the time I wrote this, I could not get it to update either through the web interface or the Nighthawk app. A couple of days later the update did work (I did it through the web interface). So I assumed that something had changed on the server side.

jcax · ‎2020-12-29

Glad to read that you were able to get the upgrade to apply.

I'll offer the following description of my experience with a similar upgrade failure in case someone else is having trouble. I am NOT recommending anyone do what I did, I am just sharing what worked for me.

I do not use the app. Everything was done through the browser interface.

I had applied a beta firmware provided to me by support to address an issue I was having. When the next release came out, my RAX80 would not accept or successfully install, failing as the OP experienced, with a GUI error. I tried a couple times, no change.

I then tried doing a factory reset. When the device restarted and had internet connectivity it went directly to applying the firmware upgrade, which succeeded. I then made configuration changes to the device manually, not by restoring from backup.

I did the configuration from scratch as I had no idea if there was any relationship between something in settings and the firmware update failure. I have no idea if restoring settings from backup following the successful firmware upgrade would have also worked.

Cheers.