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RAX120 5G wifi suddenly missing

roythk
Tutor

RAX120 5G wifi suddenly missing

i am using RAX120 router, and already disable AX mode.
Sometime the 5G wifi will suddenly disappear lost the connection but 2.4G still can see can connectable.
Need to wait around 1mins like rebooting the router then 5G wifi appear.
iphone and android phone are the same situation cannot see the 5G wifi.
The router firmware is 1.0.0.84.

Model: RAX120|Nighthawk AX12 12-Stream WiFi Router
Message 1 of 6

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roythk
Tutor

Re: RAX120 5G wifi suddenly missing

The problem fixed when i upgraded to lastest firmware and reset the router.
Maybe you can try to reset the router after upgrade the firmware

View solution in original post

Message 6 of 6

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Christian_R
NETGEAR Moderator

Re: RAX120 5G wifi suddenly missing

Hello roythk - We have seen similar reports of this issue. Have you gotten a chance to contact support? If not, please send me a message with your contact info and I can have support reach out.

 

~Christian 

Message 2 of 6
Redtulips7
Apprentice

Re: RAX120 5G wifi suddenly missing


@roythk wrote:

i am using RAX120 router, and already disable AX mode.
Sometime the 5G wifi will suddenly disappear lost the connection but 2.4G still can see can connectable.
Need to wait around 1mins like rebooting the router then 5G wifi appear.
iphone and android phone are the same situation cannot see the 5G wifi.
The router firmware is 1.0.0.84.

I never seen Router with too many problems!!! FW was not updated for very long times to fix any issue that Pple has, NW software Dept. are sleeping.....................


 

Nighthawk AX12[RAX120]
Nighthawk X10[R9000]
Model: RAX120|Nighthawk AX12 12-Stream WiFi Router
Message 3 of 6
aFireInside82
Aspirant

Re: RAX120 5G wifi suddenly missing

Hi - I commented on a similar thread earlier... but can you confirm whether WiFi Smart Connect is enabled? This will only display a single SSID for both your 2.4 and 5ghz networks.

 

Under the "connected devices" GUI for the router it will show you which devices are connected to wired, 2.4, or 5ghz.

Model: RAX120|Nighthawk AX12 12-Stream WiFi Router
Message 4 of 6
Cman60
Aspirant

Re: RAX120 5G wifi suddenly missing

I am having the exact same issue. I have to switch to 2.4 then back to 5ghz. in order for visibility to return. I have AX mode disabled as well. I believe I have the newest FW version. 

Message 5 of 6
roythk
Tutor

Re: RAX120 5G wifi suddenly missing

The problem fixed when i upgraded to lastest firmware and reset the router.
Maybe you can try to reset the router after upgrade the firmware

View solution in original post

Message 6 of 6
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