RAX120 Bricked?

[staddycria]

Bought the RAX120 last night.  Went to set it up and went to update firmware like the app suggested and now it won't do anything.

All lights are solid and reset button doesn't work to reset and I left it unplugged all night and still this morning.  Plug it in and all lights solid.  Never transitions through the boot up process.

$500 door stop?

Will be taking it back to Best Buy today but curious if this router is worth the money if it can't even update the firmware?

[myersw · Accepted solution]

IMHO, best way to brick a Netgear router is to do a firmware update using the app. You will find lots of similar experiences on this forum. Only good way as noted above using a Ethernet connection to a PC or MAC. 

[plemans]

many times, people just click the reset button. it needs to be pushed and held for 7-10 seconds. You should see the lights flash when its held long enough.

Try that and then try hardwiring into the router for setup. Setup usually goes smoother this route. 

[staddycria]

Thanks for the feedback.  I tried that multiple times.  Even held in up to 1 minute and lights never change.

Tried the hold in reset for 30 secs.  Kept held in while unplugged for 30 secs.  Kept held in and plugged back in to power and helf for another 30 secs and still the same results.

Don't see or hear the fan kick on just all lights are solid.

[plemans]

Might have gotten a bad one. If you'd had it longer I'd recommend tftp or nmrpflash. But since you just bought it, I'd exchange it. 

I'd also recommend doing the firmware update over a hardwired connection. Tends to have the best results. 

[myersw · Accepted solution]

IMHO, best way to brick a Netgear router is to do a firmware update using the app. You will find lots of similar experiences on this forum. Only good way as noted above using a Ethernet connection to a PC or MAC.