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RAX120 Bricked?

staddycria
Aspirant

RAX120 Bricked?

Bought the RAX120 last night.  Went to set it up and went to update firmware like the app suggested and now it won't do anything.

 

All lights are solid and reset button doesn't work to reset and I left it unplugged all night and still this morning.  Plug it in and all lights solid.  Never transitions through the boot up process.

 

$500 door stop?

 

Will be taking it back to Best Buy today but curious if this router is worth the money if it can't even update the firmware?

 

 

Model: RAX120|Nighthawk AX12 12-Stream WiFi Router
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myersw
Master

Re: RAX120 Bricked?

IMHO, best way to brick a Netgear router is to do a firmware update using the app. You will find lots of similar experiences on this forum. Only good way as noted above using a Ethernet connection to a PC or MAC. 

--Bill
ISP Comcast, Modem-Netgear CM1150V, Router-Unifi Security Gateway-Pro4, AP-2 Unifi AP-LR
Tesla > Edison

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plemans
Guru

Re: RAX120 Bricked?

many times, people just click the reset button. it needs to be pushed and held for 7-10 seconds. You should see the lights flash when its held long enough.

Try that and then try hardwiring into the router for setup. Setup usually goes smoother this route. 

CM2000-> RAXE500-> GS716v2-> WAX218-> EX8000
Message 2 of 5
staddycria
Aspirant

Re: RAX120 Bricked?

Thanks for the feedback.  I tried that multiple times.  Even held in up to 1 minute and lights never change.

 

Tried the hold in reset for 30 secs.  Kept held in while unplugged for 30 secs.  Kept held in and plugged back in to power and helf for another 30 secs and still the same results.

 

Don't see or hear the fan kick on just all lights are solid.

Message 3 of 5
plemans
Guru

Re: RAX120 Bricked?

Might have gotten a bad one. If you'd had it longer I'd recommend tftp or nmrpflash. But since you just bought it, I'd exchange it. 

I'd also recommend doing the firmware update over a hardwired connection. Tends to have the best results. 

CM2000-> RAXE500-> GS716v2-> WAX218-> EX8000
Message 4 of 5
myersw
Master

Re: RAX120 Bricked?

IMHO, best way to brick a Netgear router is to do a firmware update using the app. You will find lots of similar experiences on this forum. Only good way as noted above using a Ethernet connection to a PC or MAC. 

--Bill
ISP Comcast, Modem-Netgear CM1150V, Router-Unifi Security Gateway-Pro4, AP-2 Unifi AP-LR
Tesla > Edison

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