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RAX120 Performance Diagnosis
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RAX120 Performance Diagnosis
I have installed a RAX120 and an EX8000 as an access point. I also have an EX7500 installed as a wireless extender using the same SSID as the RAX120. This network extender is used primarily to improve a security camera and receives very little use otherwise.
Occasionally I am experiencing slowdowns/interruptions in my network. Most of the time, these disruptions occur during the late evening or very early morning hours and seem to last about 5-15 minutes (but I have not tracked the). I also have occasional performance issues. Is there a recommended reference document I can use to help be conduct an analysis of my router configuration to see if there is a problem that I can fix. My problem may also be caused by issues in my Spectrum service and being able to pinpoint the issue might help if I need to call them.
As a side discussion, I am considering increasing my Spectrum network service from 100mbs to their 400mbs service. Not sure I need it but being able to diagnose performance issues within my network might help with this decision.
I have 2 Macs (MBP and an iMac), 2 iPad Pros, 4-5 Roku or Apple TV's, and a number of IOT's. For the most part, they all seem to work well.
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Re: RAX120 Performance Diagnosis
Hello millewg001,
If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below.
http://www.netgear.com/support/contact.aspx
Christian
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Re: RAX120 Performance Diagnosis
Thanks but my warranty service has long since expired. I suspect I have the option of purchasing 6mms of service but am curious what my options to self-diagnose my network performance issues.
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