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Re: RAX120 Started Shutting Off
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RAX120 Started Shutting Off
Purchased a RAX120 from Best Buy on May 21, 2019 and everything has been working flawlessly until last night when the router started shutting off on its own. There's internet throughput coming from my modem so I narrowed the problem down to the router. Latest firmware is installed, did a manual reset with the pinhole button at the back of the router, plugged the power supply directly to the wall instead of a powerstrip, but it keeps shutting off on its own and starting up again on its own. Anyone experienced this issue/know of a solution? Can't return the router to Best Buy anymore because it's past their standard 14 day return policy.
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Re: RAX120 Started Shutting Off
Same here. Switching off AX mode in the router solved the rebooting. Not sure when there will be a solution but Netgear support is useless in this. They switched my hardware but that did not solve the issue.
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Re: RAX120 Started Shutting Off
Hello RaffyTaffy213 & sjbhh,
Just to confirm, the router shuts off entirely meaning the LED lights are off? If so, how long does it take for the router to reboot back up? Is there an action being performed on a particular device connected to your router (wired or wireless devices) when the issue occurs?
~Christian
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Re: RAX120 Started Shutting Off
There is no action performed. As soon as the computer connects the router, the RAX120 crashes and reboots.
It is a complete reboot with all lights off and takes exactly the same time as a standard boot-cycle.
As soon as the Wi-Fi is back on, the PC will automatically try to connect again. As soon as it says Connected the router crashes again and we start the reboot and so on.
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Re: RAX120 Started Shutting Off
Hi,
No, support has not followed up - I believe they have closed the case as they shipped out a new router. But that has not solved the issue.
Firmware was 58, I also tried 84, 85 (send from support team) and now it is 86.
I would appreciate if somebody could follow up on this. Thank you.
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Re: RAX120 Started Shutting Off
Hi all so I disabled AX on my router and it's working again like normal. Going to wait a day or two to see if it's stable but for right now it's working fine. It's a shame because I have a Wifi 6 network card installed on my desktop so I was hoping to use the router and my desktop to their fullest potential. Firmware installed on mine is 1.0.1.86
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Re: RAX120 Started Shutting Off
@RaffyTaffy213 wrote:Hi all so I disabled AX on my router and it's working again like normal. Going to wait a day or two to see if it's stable but for right now it's working fine. It's a shame because I have a Wifi 6 network card installed on my desktop so I was hoping to use the router and my desktop to their fullest potential. Firmware installed on mine is 1.0.1.86
Mine doesn't do that so it has to be your Router causing this issue! also make sure it doesn't overheat???
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Re: RAX120 Started Shutting Off
I have tested two routers and two wi-fi cards.
It does not look like it is the hardware as symptoms are the same on both and the same as RaffyTaffy213
Which AX Wi-fi Card are you connecting to and is that connecting at AX Mode ?
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Re: RAX120 Started Shutting Off
I'm using a Killer AX1650 network card and right now AX is disabled
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Re: RAX120 Started Shutting Off
I wonder if it’s an interaction with some other client causing it to reboot or maybe it’s not handling switching from DFS channels very well if using HT160 assuming you are in area where there are priority utilities causing a DFS switch.
Mind mentioning what clients you have connected? Also do you have HT160 enabled and even if you are on HT80 are you inn DFS channels?
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Re: RAX120 Started Shutting Off
I have the following on 5Ghz:
3 Dell Laptops using the Intel AX200 aka Killer AX1650 and 1 Dell on a Intel 9260ac and another on a Killer 1535 aka Qualcomm 6174a. My non AX clients include iPhone 7/8 Pluses, a 2017 iPad and a 2018 iPad Pro. Have an Apple TV also on 5Ghz.
On 2.4 GHz, non ax devices:
Chrome Cast 2, 2018 Sony Android TV and 2 Roku Ultras and a Sony Soundbar.
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Re: RAX120 Started Shutting Off
Hi avtella,
I am on HT80, non-DFS channels.
Devices on the 5Ghz are 2 Win10 PCs with Killer 1650
non-AX are Macbook Pros, Macbook Airs, Ipads, Iphones and so on
on the 2.4Ghz (all non-AX) are Sony Android TV, several Smart Home Devices, Radios, Speakers, Alexa Apple TV and more
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Re: RAX120 Started Shutting Off
Could you let me know what exactly you have selected on the "Wireless Setup" page.
So I can try and replicate with your settings ?
Thank you.
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Re: RAX120 Started Shutting Off
@RaffyTaffy213 - Thanks for letting us know. Please feel free to provide another update on the thread.
@sjbhh - Send me a message with your case number and email address and I'll have support follow up on your case.
~Christian
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Re: RAX120 Started Shutting Off
Just spoken to support 20 min ago. They got my conf file now and want to update me within 48 hours. Thank you.
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Re: RAX120 Started Shutting Off
Turns out it was a firmware issue as expected.
After sending in various log and debug files over the past days
I got firmware Version 1.0.1.89 from Netgear Support and the issue is resolved.
I can now work on AX mode with both cards, the Killer1650 and the Intel AX200.
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Re: RAX120 Started Shutting Off
Where can I find Firmware v1.0.1.89? Can't seem to find it anywhere and want to re-enable AX without my router constantly shutting down on its own. 1.0.0.84 is the latest firmware update on the RAX120 download page at the time of this post.
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Re: RAX120 Started Shutting Off
I think you might have to call Support. They emailed it to me. But before you do this be aware 1.0.1.89 has other issues.
Speed is much slower than on Firmware 84 even with AX switched of. I do not get above 100 Mbps with Firmware 89.
So not really AX as it should be.
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Re: RAX120 Started Shutting Off
So, after beeing on the Firmware Version 1.0.1.89 for a week I have decided to go back to Firmware 1.0.0.84 which is the latest officially released by Netgear. Version 89 you could activate AX mode and it did not crash but speeds where so slow, that anything not beeing AX is multiple times faster.
After talking to the Netgear Support again - also to inquire what happend after I had send it debug reports and so on - the lady told me that there will be a new firmware somewhen this year or next year. In consideration that this is a range of 6 month and more - I might just try a router that truly is able to do AX mode and stay away from Netgear for now.
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Re: RAX120 Started Shutting Off
RAX
@sjbhh wrote:So, after beeing on the Firmware Version 1.0.1.89 for a week I have decided to go back to Firmware 1.0.0.84 which is the latest officially released by Netgear. Version 89 you could activate AX mode and it did not crash but speeds where so slow, that anything not beeing AX is multiple times faster.
After talking to the Netgear Support again - also to inquire what happend after I had send it debug reports and so on - the lady told me that there will be a new firmware somewhen this year or next year. In consideration that this is a range of 6 month and more - I might just try a router that truly is able to do AX mode and stay away from Netgear for now.
I am on FW .86 didn't notice any speed decrease regardless of wired or wireless!!! even with FW .84
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Re: RAX120 Started Shutting Off
@Redtulips7 wrote:RAX
@sjbhh wrote:So, after beeing on the Firmware Version 1.0.1.89 for a week I have decided to go back to Firmware 1.0.0.84 which is the latest officially released by Netgear. Version 89 you could activate AX mode and it did not crash but speeds where so slow, that anything not beeing AX is multiple times faster.
After talking to the Netgear Support again - also to inquire what happend after I had send it debug reports and so on - the lady told me that there will be a new firmware somewhen this year or next year. In consideration that this is a range of 6 month and more - I might just try a router that truly is able to do AX mode and stay away from Netgear for now.
I am on FW .86 didn't notice any speed decrease regardless of wired or wireless!!! even with FW .84
Here is a speed test with FW .86
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Re: RAX120 Started Shutting Off
Firmware 86 was ok from a Speed perspective. I had other issues as it dropped data and you ended up with a lot of corrupt files.
I assume that is why it is not available anymore on the Netgear websites.
Apart from that it did not allow any kind of AX transmission.
So I assume you are running in AC or AD mode ?
What card are you using in you PC ? Win10 ?
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Re: RAX120 Started Shutting Off
@sjbhh wrote:Firmware 86 was ok from a Speed perspective. I had other issues as it dropped data and you ended up with a lot of corrupt files.
I assume that is why it is not available anymore on the Netgear websites.
Apart from that it did not allow any kind of AX transmission.
So I assume you are running in AC or AD mode ?
What card are you using in you PC ? Win10 ?
Desktop X299>Win 10>Wired>Intel(R) Ethernet Connection (2) I219-V
Router : AX Mode with DFS 128
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