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RAX120 crash

ajab561
Aspirant

RAX120 crash

Just ran into a very strange problem with RAX120 brought on by a Teamviewer session (local LAN connection).  It brought down the entire network.  Wireless and wired devices showed as connected to the network but had no connectivity, neither internet nor local network, and also could not access the router admin page.  It's like the router crashed or completely locked up from the Teamviewer session, but the status lights did look normal on the router.  It stayed this way until a manual reboot.  Running the latest firmware 10.0.1.122.  Has anyone had a similar issue?

Model: RAX120|Nighthawk AX12 12-Stream WiFi Router
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ajab561
Aspirant

Re: RAX120 crash

To give a little more information, this was a LAN connection FROM a device on the 5G wireless network TO a device connected via ethernet.  The router crashed a few seconds into the session.

Message 2 of 3
Christian_R
NETGEAR Employee Retired

Re: RAX120 crash

Hi ajab561, 

 

If the behavior happens again, I would suggest contacting our support team to look into this further. 

 

https://www.netgear.com/support/default.aspx

 

Christian 

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