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RAX120 false offline and Amazon fire stick and tablet no internet

Gargox
Aspirant

RAX120 false offline and Amazon fire stick and tablet no internet

So I've seen a similar post saying about firmware update but I've not got one in app or online.
Firmware 1.2.1.22

App says that internet is offline even though I've got 30 devices connected working just fine... Except for my 2 fire tablets and 2 fire sticks. They can connect but say no internet. I've factory reset one tablet but that didn't solve it.

Any suggestions?
Model: RAX120|Nighthawk AX12 12-Stream WiFi Router
Message 1 of 5
plemans
Guru

Re: RAX120 false offline and Amazon fire stick and tablet no internet

What modem/gateway is it connected to?

Current Setup: CM2000-> RBK750-> GS716v2-> RAXE500-> Pi-hole->
Message 2 of 5
Gargox
Aspirant

Re: RAX120 false offline and Amazon fire stick and tablet no internet

It's connected to a Ubee ubc1322.
The Amazon devices can connect via WiFi to the modem/router combo.

The Ubee is rented from Optimum, I'd like to use my Arris tm1602 instead but I'd lose the wifi the Amazon devices can currently only connect to
Message 3 of 5
thehypnootoad
Luminary

Re: RAX120 false offline and Amazon fire stick and tablet no internet

Think its the Nighthawk app that causes this try logging in via browser 192.168.1.1.
Message 4 of 5
plemans
Guru

Re: RAX120 false offline and Amazon fire stick and tablet no internet

You've got a double nat going on. That ubee is a modem/router combo device. 

https://kb.netgear.com/30186/What-is-Double-NAT

 

You can put the RAX in access point mode. 

Or disable the router functions on the ubee by putting it in passthrough/modem only mode. 

Or you can put the netgears IP address into the Ubee's DMZ

Current Setup: CM2000-> RBK750-> GS716v2-> RAXE500-> Pi-hole->
Message 5 of 5
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