RAX120 loses both wired and wireless connection at midnight

[Davidtamura]

Im usually asleep by midnight but sometimes stay up working on the computer or watching appletv. At exactly midnight, the wifi router stops working. Its not the cable modem, I can still watch regular cable TV. I reboot the RAX120 router by unplugging it for a few seconds, then I get my internet connection again. It must be some settings because it happens exactly at midnight but i dont see any timed settings anywhere. I have the latest firmware. Hoping I don't have to reset to factory settings because it may be a simple fix that I have overlooked. 

[Lurksalot · Accepted solution]

It is not in the Nighthawk mobile app, you must use http://routerlogin.net which is the

router login admin page. After you login go to BASIC->Internet. Then you must

select Yes to the question, "Does your Internet connection require a login?". If you are

required to use a login, click Yes. Then scroll down to Connection Mode.

[Lurksalot]

Check the Internet Port status - something similar happened to me earlier this week. After I lost connection to RAX120 I checked the status and all configuration values were 0'ed (zeroed out). After I hit RENEW they were repopulated and I gained my connectivity back.

See screenshot to find where to check CONNECTION STATUS.

[Davidtamura]

Internet port reboot did not solve the problem. Anyone know if the device does some sort of update at midnight? It is highly suspicious that there is sort of timed settting since the internet connection is lost exactly at midnight. The connection comes back automatically after about 1 hour if left alone but I can get the internet connection back right away by reseting the router. 

[Newfiedrool]

Check to make sure under internet settings that connection is set to always on.

turn off auto update.

[Lurksalot]

I don't found that setting in my RAX120. Can you provide a screenshot of its location?

Thanks!

[Newfiedrool]

Go to internet settings, connection mode......always on. 

[Lurksalot]

That settting \ option only appears if you select yes to, "Does your internet connectioin require a login?". For me that doesn't not apply.

Thanks!

[Newfiedrool]

Glad you found it.

[Davidtamura]

Please help: Using Nighthawk app version 2.5.1.10 on iphone. 

Settings -> Router Settings, Wifi Settings, Guest Wifi Settings, Security, Remote Management

Don't see internet settings anywhere. Where does it aks you if you need password for internet connections?

[Lurksalot · Accepted solution]

It is not in the Nighthawk mobile app, you must use http://routerlogin.net which is the

router login admin page. After you login go to BASIC->Internet. Then you must

select Yes to the question, "Does your Internet connection require a login?". If you are

required to use a login, click Yes. Then scroll down to Connection Mode.

[Davidtamura]

Thanks, found it. I have to see what happens tonight at midnight. I hope this works. Do you also recommend that I click on 

"I disagree" radio button on "Router Auto Firmware Update" or is there another auto update setting?

[Lurksalot]

Yes click, "I disagree".
I hope your issue(s) are resolved. Let us know how it goes nonetheless.

[ChidoriXD]

I am at the part where you go into your router login-

Internet
Does your internet require login clicked
"yes"
And then
"Always on" for connection mode
But it then says "User name cannot be left blank" when I hit apply .

Any idea what to do next ?

Thanks

[Newfiedrool]

Are you PPPoE?

[ChidoriXD]

yes I am on PPPoE

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@Newfiedrool wrote:

Are you PPPoE?

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[Newfiedrool]

Who's your isp?

[ChidoriXD]

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@Newfiedrool wrote:

Who's your isp?

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I use Spectrum 

[Newfiedrool]

I don't know your isp, I'm U.K. for me for example it's my email and any password as it's linked to my line.

hoping someone can pop in but if your not sure can you not contact them to verify the credentials.

[ChidoriXD]

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@Newfiedrool wrote:

I don't know your isp, I'm U.K. for me for example it's my email and any password as it's linked to my line.

hoping someone can pop in but if your not sure can you not contact them to verify the credentials.

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Oh I see, gotcha.  

Yeah I've never done any configurations really with my routers before

it's just frustration that this router I have disconnects so frequent on every device.  I hope that someone has an answer or I may end up changing routers/brand

Thank you for your help

[Lurksalot]

I would agree that you try your ISP's username \ password, however I suggest you contact them and ask if they require credentials to connect. I wouldn't think ISP's would have such a requirement. I have Cox and it is not required, however I did have to activate my mode with them.

[Lurksalot]

Edit:  I did have to activate my **cable modem** with them (my ISP, Cox).

[ChidoriXD]

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@Lurksalot wrote:

I would agree that you try your ISP's username \ password, however I suggest you contact them and ask if they require credentials to connect. I wouldn't think ISP's would have such a requirement. I have Cox and it is not required, however I did have to activate my mode with them.

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okay I will give that a shot,

Thanks for the suggestions.

[Davidtamura]

All fixed. No problems yet. Thanks a lot.