RAX120 keeps offline Router Firmware Version V1.0.1.122 I try to reboot, factory reset, turn it off and turn back on after half an hour, update to the latest firmware I called my internet provider 5 times to make sure there is nothing wrong with my line and NBN router modem. I even bought 3 different brand internet cable cat 6 cat 7 and cat 8 to do the test, the problem still there. The router itself is warm, and the fan never run, now my router is still in hardware warranty, but my three month support is expired. I couldn’t even talk to support team, they just want more money. That is so bad. I have no ideal what should I do now.
Also I saw lot of people have this problem, and it wasn’t getting fixed, I don’t know, it is getting worse right now(offline issue). I’m so angry. Paid $600 for garbage.
@W3I wrote: RAX120 keeps offline-----its saying its offline? wifi isn't connecting? hardwired devices not connecting? again, details are what helps. What are the leds doing? what is actually going on? Be specific. We aren't there to see whats happening, what you're doing, your setup, or even how you're attempting to access it. Router Firmware Version V1.0.1.122 I try to reboot, factory reset, turn it off and turn back on after half an hour, update to the latest firmware I called my internet provider 5 times to make sure there is nothing wrong with my line and NBN router modem----Which router modem is this? Its kind of a key point if you're in a double nat. https://kb.netgear.com/30186/What-is-Double-NAT . I even bought 3 different brand internet cable cat 6 cat 7 and cat 8 to do the test, the problem still there. The router itself is warm, and the fan never run, now my router is still in hardware warranty, but my three month support is expired. I couldn’t even talk to support team, they just want more money. That is so bad. I have no ideal what should I do now.
Also I saw lot of people have this problem,---Again, its tough to say if you're having the same problem as others without details of exactly whats happening. and it wasn’t getting fixed, I don’t know, it is getting worse right now(offline issue). I’m so angry. Paid $600 for garbage.
thank you for your respond, could you please help me how could I return or replace my router without talking to support team-----You have to go through support to replace it. Potentially you could return it where you bought it from but that'd be dependant on their return policy
@W3I wrote: I called my internet provider 5 times to make sure there is nothing wrong with my line and NBN router modem.
What is that NBN modem? And your ISP?
Getting stuff to work on NBN can be a nightmare. The good news is that a lot of people have already grappled with the challenge. So there's a lot of past experience that you can draw on. For example:
While Netgear lists all manner of things as being "compatible" with NBN in that article, in reality this often means that the device will work as a router. You have to bypass the modem bit and use something else as a modem. Sometimes it is just the NBN box that your ISP installed.
Here's a good place to start looking for local expertise:
Remember, if you are transferring your modem/router from one type of NBN to another it is a good idea to reset the modem/router to that it forgets in past settings carried over from the old service.
Phone app shows me offline, all my wifi and cable connection is no internet, router websites shows me no internet connection. I have to rebot to get internet back on
Modem is NBN modem hybrid fibre coaxial (HFC)
So it is random offline, router itself is lost connection, I went to app router setting, then internet port. shows me no External ip address, no gatway ip address, no subnet mask, no dns server all 0.0.0.0, I have to reboot router to get all those back to normal
