RAX20 / AX1800 Firmware readySHARE bug?

[microsvc2]

I have upgraded the firmware on my RAX20 to V1.0.2.82_2.0.52 and it is working EXCEPT that the readySHARE USB LED is not on on ther front of the router.  I can access readySHARE as before but the LED is not lit.  The LED setting is for all LEDs to be on.  

Is this a BUG in the firmware or something else?

Thanks!

Bob

BTW: My Router RAX20/AX1800 is not in the Model list above.

[Christian_R]

Hello microsvc2, 

May you factory reset your router and let us know if your issue persists.

Christian 

[microsvc2]

I assume I will lose all my changes, is it OK to export my config and import it after reset?

[Christian_R]

Hi microsvc2,

Yes, you may do that. 

Christian 

[microsvc2]

Well, I reset the router as suggested.  The USB LED did not come back on.  So I restored the config and still no USB LED.  I'm convinced this is a firmware BUG.  How can we get this fixed?

Bob

[microsvc2]

Is there any Netgear techs out there that can verify this and get it fixed?

[Christian_R]

Hi microsvc2, 

I'd like for our support team to reach out for further investigation. May you send me a private info with your email, phone, and serial number.

Thanks,

Christian 

[Retired_Member]

Hi microsvc2,

I recently purchased the Netgear RAX20 router, and faced the same issue as yours after upgrading the firmware to V1.0.2.82_2.0.52. I wanted to know if your issue has been resolved and if yes, then how?

Thankyou. 

[microsvc2]

No, this is not resolved.  I spoke directly with an engineer in Tiawan (I think) and he said this should be fixed in the next firmware release.  I just went back to my previous release for now and am watching for a release higher than 82.  It's been months already. Apparently not a priority.

[8tailsCAT]

I also encountered this problem, the ReadyShare function is normal, but the USB light is not on.  When the next firmware update will be release? It is already 3 months passed. Waiting for it