I just got a RAX 200 as a gift last week and suddenly the 2.4 ghz won't connect to any device, I get the following msg (WLAN access rejected: incorrect security) 5ghz is fine. I'm running the latest firmware 1.0.1.12_1.0.41 and have rebooted the router to no avail. Everything had worked perfectly and it just went down. My Arlo cameras and other 2.4 home automation devices are down. For a $500 item this is unacceptable. I'm running it as an AP as I have to use a FIOS modem/router (wireless turned off on modem) first Any ideas?
here's a bit more info. After a couple of hours everything came back on it's own, but the Arlo's would drop off and then reconnect, however I can't connect to 2.4 with my phone and get the msg that internet may not be available. And some devices are dropping out and then reconnecting after a while. Both 5ghz bands are fine.
1. Are you using any special characters in your ssid/password? if so remove them
2. Are you using smart connect?
3. Have you tried enabling/disabling wireless AX/ofdma?
4. Have you tried a factory reset? the RAX devices firmware updates were quite significant because it was so new (released before AX finalized). If you just got it and updated firmware to the newest, you might want to try a factory reset and reinstall.
Yes, this keeps happening to me. Although, it is most commonly the 2.4 GHz, it is not always isolated to 2.4 it can affect both 5ghz and even the ethernet ports.
I have always had to reinstall the latest firmware. It is hit or miss if it will work. Sometimes have to reinstall it 1-5 times before it will work again. I even returned the router and got another but the issues remains Truly sad that we pay so much for this for this to happen.
Hello everyone, my RAX200 had the same issue, all my IoT were disconnected from the 2.4Ghz, for example my Nest Thermostat told me "You had changed wifi password" while not at all, it's the same wifi password i use for ages.
Sometimes on the 5Ghz my mac and iPhone are still connected but not connection, i can't navigate on internet, i reboot my RAX200 at least 2 times per day, i'm really desapointed, it's a shame to sell an expensive product like this that doesn't work, i never got issues like this with my previous 30€ TP Link repeter i don't understand why?
just to add: This issue im having is if a simply change the wifi name and reset it wont connect unless I keep the default password the same as on the router...
ok so I resolved it... if you have special characters in your password it will work fine until you either reboot or unplug the device... my password had quotes in it... thats why the default password worked as its just letters and numbers. I removed the quotes from the password and eveything worked fine
For the sake of clarity in case anyone else runs into this
When I was setting up your router I changed the WiFi name and password from the default as everyone does. This was all working great until a couple of days later i unplugged and moved the router to another room then I found none of the previous devices i.e. iphone, themostat etc were connecting. The password I had changed from the default was using had quotes in it. After trial and error I found that passwords with quotes (didnt check other special characters) would intially work until you did manual reboot (or unplugged) then no previously working devices would reconnect, they would display the 'enter your password message' even though the password was correct. I reomoved the quotes from the password and the problem dissapeared. This is also why I found that everything also worked if I renamed the WIfi but kept the origonal default password...
