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Re: RAX200 AX11000 completely disconnects each day??

joe_wht
Luminary

RAX200 AX11000 completely disconnects each day??

The past 2+ weeks my Nighthawk AX11000 (RAX200) will completely disconnect the internet, maybe even power down just about everyday.  Last week I started testing if rebooting the modem only, router only, both and it seems to be JUST THE ROUTER!!

No Wifi, No hardwire, my web browser can not even connect to it like it will if the ISP is down.

.

Anyone else ever have this trouble with the AX11000 ?

I've always used Netgear routers, always bought the newest best one out there..

I just find it odd to have Netgear problems.

Model: RAX200|Nighthawk Tri-band AX12 12-Stream Wi-Fi 6 Router
Message 1 of 9
plemans
Guru

Re: RAX200 AX11000 completely disconnects each day??

What firmware are you on?

What modem are you using?

Have you tried a factory reset and reinstall? the RAX has gotten some significant updates recently and they've responded favorably to a reset/reinstall due to the changes. 

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
1.4gig download/50mbps upload
We’re members of the public helping out on our own time.
Message 2 of 9
joe_wht
Luminary

Re: RAX200 AX11000 completely disconnects each day??

Thanks

Firmware was not UTD.  I like the new attached devices & access control.

I see there's no High, Med, Low priority options.

I wish I could give my security cams Highest priority way above everything else.

.

Modem: Newest Netgear modem 2 yrs ago.

.

But anyways.. I'll know in 48 hours if this worked.

Message 3 of 9
joe_wht
Luminary

Re: RAX200 AX11000 completely disconnects each day??

NO LUCK.. it didn't take but a few hours and the routers Wifi AND Ethernet internet DIED!!

I'm thinking since both wifi & ethernet are both dieing that something on the circuit board

might be fried or Frying..

GOSH... I think I gave my R8500 away last year..

What router do you guys suggest ???

I'm not a gamer,

BUT --- (58 devices)  I want my

11  Nest Cams to have FULL FORCE - Most Important

Desktop & laptop Ethernet, iphone & roku - 2nd most important

3 bedrooms, roku, Blueray, Dish Network,  3 bose & iRobo

.

I've got my Livingroom & Bedroom devices ALL HARDWIRED (Netgear bridge)

The only Wifi items are my Cams, ipads & 1 iphone + iRobot

all balanced according to distance between 5G, 2.4/2.4G

 

 

 

Message 4 of 9
joe_wht
Luminary

Re: RAX200 AX11000 completely disconnects each day??

** I actually just bought this router Nov 28, 2019

Message 5 of 9
Altsai
NETGEAR Expert

Re: RAX200 AX11000 completely disconnects each day??

if you still encounter the same issue, you may submit a ticket to the support team to help with.

Model: RAX200|Nighthawk Tri-band AX12 12-Stream Wi-Fi 6 Router
Message 6 of 9
plemans
Guru

Re: RAX200 AX11000 completely disconnects each day??

Try a factory reset of the RAX200 and then reinstall. Leave everything default other than the wireless ssid and password. and whatever you need to get connected online. The RAX devices have responded favorably to a factory reset. 

What modem are you using? "the newest in the last 2 years" doesn't tell us much.

 

If you try the reset option and it doesn't work, I'd submit for an RMA with it through netgear. You're within your  year warranty. 

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
1.4gig download/50mbps upload
We’re members of the public helping out on our own time.
Message 7 of 9
joe_wht
Luminary

Re: RAX200 AX11000 completely disconnects each day??

Hey Thanks for the info.

My modem is the Netgera CM600  DOCSIS 3.0 24x8.

 

I emailed with a tech yesterday.

Oddly,  After I created this community chat & you reminded me to check the firmware. I FORGOT the most simple thing

as checking to make srue the firmware was UTD, it wasn't. Had a nice fancy

upgrade.... but the router again shut down wifi/ethernet.

The Netgear tech sent me a Firmware Downgrade, thats newer than what the router had operated on,

but not the newest.....  SO FAR it has not shut down.

.

Hopefully I'll get a chance to watch Roku/ netflix and turn on/off my cams and see what it does.

... normally when I'm at work and ONLY the cams are running is when it messes up.

... however, yesterday twice it did when Roku/ Netflix & I had turned off several cams.

.

The next time it messes up I will do the Reset instructions you gave.

thank you So Much for the info !!

 

 

Message 8 of 9
SERSX
Luminary

Re: RAX200 AX11000 completely disconnects each day??

I have been experiencing a daily disconnection for a few seconds at random for the past say 2-3 months I belive. I just did an update and then reset the system holding the button. Lets see if this disconnection continues.

Model: RAX200|Nighthawk Tri-band AX12 12-Stream Wi-Fi 6 Router
Message 9 of 9
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