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Generik777
Aspirant

RAX200 keeps disconnecting LAN devices randomly

Most of my devices are WiFi but my PS4, PS5, and AppleTV are connected via Ethernet. It doesn't matter which device I am using it will randomly disconnect for a few seconds once an hour or so, sometimes less or more often. As you can imagine this is awful while gaming online. Anyone know if this is a common issue or what could be causing this? Everything is connected with new CAT7 cables. Setup is as follows: Modem > Router > Devices. Modem is a Motorola MB8600.
Model: RAX200|Nighthawk Tri-band AX12 12-Stream Wi-Fi 6 Router
Message 1 of 5
Christian_R
NETGEAR Moderator

Re: RAX200 keeps disconnecting LAN devices randomly

Hello Generik777,

 

If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below. 

 

https://www.netgear.com/support/contact.aspx

 

Christian 

Message 2 of 5
Generik777
Aspirant

Re: RAX200 keeps disconnecting LAN devices randomly

It was purchased April or may of 2020. It’s still under warranty but it says that the support is expired.
Message 3 of 5
RajaDaja
Luminary

Re: RAX200 keeps disconnecting LAN devices randomly

When did this start happening? Do you have auto update enabled? It could me firmware related, so you could do a couple of things:  

1. Roll back back to previous firmware.

2. Pin hole on back of router for Factory Reset. 

 

Model: R9000|Nighthawk X10 AD7200 Smart WiFi Router, RAX200|Nighthawk Tri-band AX12 12-Stream Wi-Fi 6 Router
Message 4 of 5
Generik777
Aspirant

Re: RAX200 keeps disconnecting LAN devices randomly

It’s been doing it since late last year, maybe September or October. Unfortunately I have tried resetting already and the problem still persists. It is on the latest firmware but the issue has persisted through all firmware updates since the September/October timeframe.
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