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Re: RAX40 Firmware 1.0.3.80 Crash/Bug Log

Retired_Member
Not applicable

Re: RAX40 Firmware 1.0.3.80 Crash/Bug Log

Just wanted to tell everyone here that Netgear is currently developing a new firmware for the RAX40! I have been working with them and this weekend I am going to be testing a beta firmware. So hang tight.

Message 101 of 390
ronald_fr
Luminary

Re: RAX40 Firmware 1.0.3.80 Crash/Bug Log

Hello

I’m testing a new version of the 80 f/w
This beta works a lot better

Best regards
Ron
Model: RAX40|Nighthawk AX4 4-Stream WiFi Router
Message 102 of 390
kvik369
Guide

Re: RAX40 Firmware 1.0.3.80 Crash/Bug Log

Any idea if they're also working on the firmware for the RAX35?

Message 103 of 390
regghk
Aspirant

Re: RAX40 Firmware 1.0.3.80 Crash/Bug Log

Hello Ron,

 

Recently I find it is very consistent that the RAX40 router will drop wifi when I start facetime with my iphone for few minutes. see if you could test it with the beta version and report any issue to netgear, thx

 

Regards,

Re

Message 104 of 390
Retired_Member
Not applicable

Re: RAX40 Firmware 1.0.3.80 Crash/Bug Log

I tested the new beta a bit this weekend. It is more stable however still doens't work with the EAX20 Extender and my iPhone X was constantly dropping off the Wi-Fi while using Smart Connect. Still ways to go. 

Message 105 of 390
TOKEN_
Tutor

Re: RAX40 Firmware 1.0.3.80 Crash/Bug Log

Fed up. Will be returning this and going with something. Fecking useless support from netgear.
Message 106 of 390
Maxgur
Guide

Re: RAX40 Firmware 1.0.3.80 Crash/Bug Log

Support doesn't answer at all. Netgear react to user messages. When will the new firmware be released with the elimination of user comments?

Model: RAX40|Nighthawk AX4 4-Stream WiFi Router
Message 107 of 390
ronald_fr
Luminary

Re: RAX40 Firmware 1.0.3.80 Crash/Bug Log

Hello,

 

I got a new beta a couple of days ago.

As asked by regghk, I have just tried a facetime session (20 min long),  and I have not been disconnected or .... (no issue).

 

(I don't use WPA3 nor smartconnect)

 

Best regards

Ron

Message 108 of 390
Eagle-Two
Apprentice

Re: RAX40 Firmware 1.0.3.80 Crash/Bug Log

Ron,


Have you used AX over 5Ghz with the new firmware? I was having random disconnects with that configuration.

Message 109 of 390
Retired_Member
Not applicable

Re: RAX40 Firmware 1.0.3.80 Crash/Bug Log

(I don't use WPA3 nor smartconnect)

 

Those need to work. I use them and they are still unstable. It's an expensive piece of hardware to not be able to utilize its full potential. If you are submitting debug logs to Netgear, I would turn those options on.

Message 110 of 390
benoit_fr
Apprentice

Re: RAX40 Firmware 1.0.3.80 Crash/Bug Log

Hi, any update on the new firmware ?

Message 111 of 390
jaf2020
Aspirant

Re: RAX40 Firmware 1.0.3.80 Crash/Bug Log

This is ridiculous. When will technical support release a solution? I updated my firmware last weekend not knowing about the issue, and now have to do 2 power cycles a day when the WiFi drops.

 

I even attempted to rollback the firmware which did not solve the issue, but maybe I did not rollback far enough. 

Model: RAX40|Nighthawk AX4 4-Stream WiFi Router
Message 112 of 390
itsmehuey
Luminary

Re: RAX40 Firmware 1.0.3.80 Crash/Bug Log

So when can we expect the new firmware to be released? I noticed there’s been new firmware drops for the RAX80 and RAX120 over the last few days.
Message 113 of 390
benoit_fr
Apprentice

Re: RAX40 Firmware 1.0.3.80 Crash/Bug Log

UP ?

Message 114 of 390
sreenuraj
Tutor

Re: RAX40 Firmware 1.0.3.80 Crash/Bug Log

Hi @all 

I had almost all the issues mentioned in this post when I upgraded to 1.0.3.80 so not repeating those. I raised an issue with the support and after 2 to 3 weeks to and fro communication with them, they decided to replace my router. 

I was aware of the 1.0.3.80 firmware issue from these channels but I decided to give this replacement a try. The device was out of stock for more than a month and got the replacement on 2020-09-09.

Upgraded the replacement router to 1.0.3.80 firmware and Its been 4 days now and I can say that I am not facing any issues with it. Not even one time I had restarted the router and there is no siggnal drop or router been going to a hung state.

I will update if any issues in future, but now I am beleving that the there was a hardware issue. 

Any one else in the community tried with the replacement? I think all should try to get a replacement if possible.

Thanks

Sreenuraj

Model: RAX40|Nighthawk AX4 4-Stream WiFi Router
Message 115 of 390
itsmehuey
Luminary

Re: RAX40 Firmware 1.0.3.80 Crash/Bug Log

Net gear will and are doing everything they can to NOT provide replacements...
Message 116 of 390
NerdGear
Tutor

Re: RAX40 Firmware 1.0.3.80 Crash/Bug Log

Yeah so probably a hardware component changed. And the firmware development teams are developping on the new hardware. That is why they can not fix it. They can not reproduce it on their devices.

Message 117 of 390
Eagle-Two
Apprentice

Re: RAX40 Firmware 1.0.3.80 Crash/Bug Log

I have a RAX35 with 1.0.3.80 firmware and my router just completely froze on me again requiring a power cycle. Only one device was browsing the internet so the internet load was very low. The router information page says its hardware version R1.05. The router is less than a year old and still under hardware warranty but out of technical support. Should I try to RMA the device?

Message 118 of 390

Re: RAX40 Firmware 1.0.3.80 Crash/Bug Log

All this is quite disheartening: I bet on Netgear for their quality by taking also an eax20... if it was a hardware problem, in Italy their support is paid, should I open a support subscription to have my router replaced? No thanks....


@sreenuraj wrote:

Hi @all 

I had almost all the issues mentioned in this post when I upgraded to 1.0.3.80 so not repeating those. I raised an issue with the support and after 2 to 3 weeks to and fro communication with them, they decided to replace my router. 

I was aware of the 1.0.3.80 firmware issue from these channels but I decided to give this replacement a try. The device was out of stock for more than a month and got the replacement on 2020-09-09.

Upgraded the replacement router to 1.0.3.80 firmware and Its been 4 days now and I can say that I am not facing any issues with it. Not even one time I had restarted the router and there is no siggnal drop or router been going to a hung state.

I will update if any issues in future, but now I am beleving that the there was a hardware issue. 

Any one else in the community tried with the replacement? I think all should try to get a replacement if possible.

Thanks

Sreenuraj



I will try first with Amazon because luckily I got it through them.

Model: RAX40|Nighthawk AX4 4-Stream WiFi Router
Message 119 of 390
rax40user
Tutor

Re: RAX40 Firmware 1.0.3.80 Crash/Bug Log

I also get a replacement from Netgear, a little bit worried to use it again.

Message 120 of 390
itsmehuey
Luminary

Re: RAX40 Firmware 1.0.3.80 Crash/Bug Log

Can you please check the model hardware version and get back to us?
Message 121 of 390
sreenuraj
Tutor

Re: RAX40 Firmware 1.0.3.80 Crash/Bug Log

Screenshot 2020-09-19 at 12.09.12 PM.png

Model: RAX40|Nighthawk AX4 4-Stream WiFi Router
Message 122 of 390
sreenuraj
Tutor

Re: RAX40 Firmware 1.0.3.80 Crash/Bug Log

Hardware version is R1.05

Model: RAX40|Nighthawk AX4 4-Stream WiFi Router
Message 123 of 390
itsmehuey
Luminary

Re: RAX40 Firmware 1.0.3.80 Crash/Bug Log

Exactly the same as mine so I don’t think replacement will make any difference when updating to the 3.80 firmware.
Message 124 of 390
NerdGear
Tutor

Re: RAX40 Firmware 1.0.3.80 Crash/Bug Log

RAX40, hardware version R1.05

Model: RAX40|Nighthawk AX4 4-Stream WiFi Router
Message 125 of 390
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