RAX40 and Alexa Netgear Skill. Alexa cant comminicate with router

[andrew3harris]

The instructions are straightforward so why is this not working?!!!  I am trying to enable the Netgear Alexa skill.  My AX4 router is up and running.  I have Anywhere Access and Remote Login enabled and they both work fine from computer or Android Nighthawk app.  The Alexa skill was enabled and when prompted linked to Netgear successfully.  When I ask "Alexa, ask Netgear to ..." I get "I am unable to reach your Netgear router, check to see if it is on and connected to the Internet".

Any ideas or helpful suggestions out there?

Thanks.

[Christian_R]

Hello andrew3harris,

If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below. 

https://www.netgear.com/support/contact.aspx

Christian