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RAX43 is receiving internet signal but all devices say no internet connection.

Billy1954
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RAX43 is receiving internet signal but all devices say no internet connection.

Had a power outage and when power came back on no internet. I have rebooted numerous times and have reset to factory settings and still can’t get a signal. All the lights are on router are lit up showing a internet connection. When I unplug the modem from the router the internet light goes out when plugged back in it comes back on. So I know it is getting the internet signal from the modem and the router is sending out a signal but with no internet connection. What to do?

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Christian_R
NETGEAR Employee Retired

Re: RAX43 is receiving internet signal but all devices say no internet connection.

Hello Billy1954,

 

If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below. 

 

https://www.netgear.com/support/contact.aspx

 

Christian 

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