RAX45 VPN not working

[frankie6737]

Activated VPN service but cannot connect to router via VPN. Checking log and found that

[OPENVPN] NTP sync time failed. Get correct system time then reconnect. Sunday, Aug 23,2020 08:40:44

tried to change different NTP server but still didn't work

[Christian_R]

Hi frank6737, 

Were you able to get this sorted out? What firmware version is your router currently on? 

Christian 

[frankie6737]

Tried both 1.0.2.28 and 1.0.2.66(latest update) but still didn't work. Same log found

[Christian_R]

Hi frank6737,

Thanks for confirming. Have you had a moment to get in contact with our support team regarding this?

https://www.netgear.com/support/default.aspx

Christian 

[frankie6737]

I did but they just ask me to call for tech support. it is still no clue about the issue 

As a long-team Netgear customer I reallly frustrate about the current tech support. I will look for different router brand to replace it.