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Re: RAX48 (AX5200) 5Ghz band stops working randomly after few days

ahmadka
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RAX48 (AX5200) 5Ghz band stops working randomly after few days

I bought the Netgear RAX48 from Best Buy recently and I have this issue where the 5Ghz band stops working randomly. Sometimes it's after a day of router uptime, sometimes after 4-5 days, etc. Also when it stops working, the SSID is still being broadcasted but no device can connect to it. Fix is to restart the router. It's on the latest firmware I believe (V1.0.2.72_2.0.45).

Any suggestions how I can resolve this, or if it's a known issue ?

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Christian_R
NETGEAR Employee Retired

Re: RAX48 (AX5200) 5Ghz band stops working randomly after few days

Hi ahmadka,

 

If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below. 

 

https://www.netgear.com/support/contact.aspx

 

Christian 

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