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Re: RAX48 Nighthawk AX6 AX5200 - red power light and red internet light
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Router is displaying solid red power light AND solid red internet light. Please provide your suggestions on how to correct. Thank you.
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What verizon modem is it?
Some have their own integrated routers that cause a double nat.
A double nat happens when you cascade more than 1 router.
https://kb.netgear.com/30186/What-is-Double-NAT
Fixes? There’s 3 options but only use 1.
1. Put the modem/gateway in modem only/pass through mode. This disables its routing functions.
2. Leave the modem/gateway in router mode but put the Netgears IP address into its DMZ. This forwards the data to the netgear. You can either leave the modem/gateway’s wireless enabled or disabled. Just make sure its using a different wifi channel to prevent interference
3. Put the Netgear into access point mode. This disables its routing functions. Wifi/ethernet still works but it does disable some features.
https://kb.netgear.com/26765/Which-features-are-disabled-on-my-NETGEAR-router-when-it-is-set-to-AP-M...
See if you can access it via an ethernet connection.
Also, the RAX48 has a wifi on/off button. That could have gotten hit by the toddler. A factory reset doesn't clear that out because its a hardware setting. Push and hold it for 2 seconds.
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Re: RAX48 Nighthawk AX6 AX5200 - red power light and red internet light
Some details might help.
1. what was going on when it happened?
2. are the lights doing anything?
3. what modem/gateway is it connected to?
4. what firmware is on the router?
5. Have you tried a factory reset? Push and hold reset for 7-15 seconds while powered on
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Re: RAX48 Nighthawk AX6 AX5200 - red power light and red internet light
Unplug everything from the router including the ISP lan cable from the modem/ONT.
Press the reset button for 10 seconds then release.
Remove the power adapter from the wall outlet or power strip for 30 seconds. Then plug back in. Try a different wall out let or power strip.
Does the LED behavior change?
Check the user manual for LED status behavior.
Can you access the routers web page at 192.168.1.1 with a ethernet connected PC and web browser?
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Re: RAX48 Nighthawk AX6 AX5200 - red power light and red internet light
1. what was going on when it happened?
toddler was messing with it
2. are the lights doing anything?
lights are both solid red; nothing else happening
3. what modem/gateway is it connected to?
connected to a Verizon modem that is not showing any issues
4. what firmware is on the router?
unsure because I cannot connect to the app to verify
5. Have you tried a factory reset? Push and hold reset for 7-15 seconds while powered on
have not tried a factory reset yet
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Re: RAX48 Nighthawk AX6 AX5200 - red power light and red internet light
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Re: RAX48 Nighthawk AX6 AX5200 - red power light and red internet light
No change after the factory reset. Both lights are still solid red.
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Re: RAX48 Nighthawk AX6 AX5200 - red power light and red internet light
You can try recoving it with tftp or nmrpflash.
are you on windows? if so, follow this guide
https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP
just make sure you enable tftp
https://www.thewindowsclub.com/enable-tftp-windows-10
and here's a video walk through using a tftp client. Use the built in one for windows 10 though. the video is more of an example of how its done.
https://www.youtube.com/watch?v=R9DLrLQrpaw
and if that doesn't work, you can try using nmrpflash
https://github.com/jclehner/nmrpflash
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Re: RAX48 Nighthawk AX6 AX5200 - red power light and red internet light
I haven't tried the recovery yet (not enought time to devote to it presently), but the solid red power light is now suddenly solid white. Only the solid red internet light remains. Any other suggestions other than the recovery? Thank you.
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What verizon modem is it?
Some have their own integrated routers that cause a double nat.
A double nat happens when you cascade more than 1 router.
https://kb.netgear.com/30186/What-is-Double-NAT
Fixes? There’s 3 options but only use 1.
1. Put the modem/gateway in modem only/pass through mode. This disables its routing functions.
2. Leave the modem/gateway in router mode but put the Netgears IP address into its DMZ. This forwards the data to the netgear. You can either leave the modem/gateway’s wireless enabled or disabled. Just make sure its using a different wifi channel to prevent interference
3. Put the Netgear into access point mode. This disables its routing functions. Wifi/ethernet still works but it does disable some features.
https://kb.netgear.com/26765/Which-features-are-disabled-on-my-NETGEAR-router-when-it-is-set-to-AP-M...
See if you can access it via an ethernet connection.
Also, the RAX48 has a wifi on/off button. That could have gotten hit by the toddler. A factory reset doesn't clear that out because its a hardware setting. Push and hold it for 2 seconds.
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Re: RAX48 Nighthawk AX6 AX5200 - red power light and red internet light
Tried that Wifi on/off button and the 2.4 and 5 GHz networks are solid white. Internet is still showing solid red, but I have internet. I guess I'll just accept it and move forward. Thank you for your help!
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Re: RAX48 Nighthawk AX6 AX5200 - red power light and red internet light
@RS1226 wrote:
Tried that Wifi on/off button and the 2.4 and 5 GHz networks are solid white. Internet is still showing solid red, but I have internet. I guess I'll just accept it and move forward. Thank you for your help!
I'm betting its the double nat from the verizon device. You can try the options I listed before. Or you can just use it as is. If you do run into issues, I'd work on the double nat.
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Re: RAX48 Nighthawk AX6 AX5200 - red power light and red internet light
Either way, glad the toddler didn't wreck anything!
Just makes it a challenge.
I don't know how many times mine have come close to breaking expensive electronics.
"Daddy, I washed your keyboard!"
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