RAX48 cannot transfer large files with USB drive

[brucescar]

I have an external drive connected the USB3 port on the router. When transfering large files, I get 0x8007003b errors. When playing large video files, after a few minutes, the stream will drop. I recently purchased this router and have used this drive with an older TP link router without this issue before. Any ideas? 

[michaelkenward]

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@brucescar wrote:

I have an external drive connected the USB3 port on the router.

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And that drive is? Size and make? Connected with ReadySHARE?

This list will give you some clues, although it is far from comprehensive:

ReadySHARE USB Drives Compatibility List | Answer | NETGEAR Support

Is the Model: [A6210|AC1200 High Gain/A7000|Nighthawk AC1900] WiFi USB Adapter - USB 3.0 listed in your footer involved in this in anyway? Or did you just click the first thing that popped up when you wrote your message?

[brucescar]

Thanks, it's a WD passport 1TB. There's no preloaded software or encryption. It works at first glance, I can see all files, add it as a network drive. I only run into problems transferring large files, or streaming large videos.

[brucescar]

Sorry my model is rax48. I couldn't find it on the model list. I thought I left it blank. Is it possible to edit my post? I couldn't find a link to edit.

This thread seems to have my same problem, https://community.netgear.com/t5/Nighthawk-Routers-with-WiFi-6-AX/RAX80-Problem-with-Readyshare-Larg...