RAX70 cannot display attached devices

[user6]

The RAX70 is a $350 router. It cannot display a list of attached devices on the LAN out of the box with the latest firmware. Does anyone know why?

[FURRYe38 · Accepted solution]

What mode is the ISP modem working in? Router or bridged? 

Try a different PC to compare? 
Might try reverting back one FW version to see if this resolves. 

[FURRYe38]

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

What browser are you using? Try MS Edge, FireFox or Opera? 

Be sure to clear out all browser caches before entering into the routers web page.

[user6]

Thanks @FURRYe38 

Router Firmware Version V1.0.12.114

Issue exists in Chrome, Safari, and Firefox with cleared cache

Router is connected to a Verizon Internet Gateway model No. ASK-NCQ1338

[FURRYe38]

Has a factory reset and setup from scratch been performed since last FW update? 

[user6]

Indeed it has.

[FURRYe38 · Accepted solution]

What mode is the ISP modem working in? Router or bridged? 

Try a different PC to compare? 
Might try reverting back one FW version to see if this resolves. 

[user6]

Success! The solution was to set the ISP gateway to bridged mode, and not router mode. Devices appeared after the router was power cycled.

@FURRYe38 My network devices were connected to the router, and not the gateway. For us plebs, can you explain why the router would have trouble finding attached devices if the ISP gateway was not set to bridged mode?

[FURRYe38]

Could be anything. Possible IP confict between the who but the NG router would have or should have avoided that. Have two routers on the same line can be problematic if not configured properly. Otherwise, who knows. 

Glad the bridge mode worked. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡

[user6]

Thanks for the help.

[FURRYe38]

👍