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RAX80 cannot connect to modem

D-hauser
Aspirant

RAX80 cannot connect to modem

So my internet went down today and it seems that my RAX80 can't connect to my modem. When I directly plug my computer to my modem it works fine but once I put in my router nothing works. I tried resetting both my modem and router and that didn't work. When I check my nighthawk app it says that my device Is offline and I cant access its settings.
Model: RAX80|Nighthawk AX8 8-Stream WiFi Router
Message 1 of 5

Re: RAX80 cannot connect to modem

Power cuts usually take out both the modem and the router on a network. When the power comes back on, they may start up in the wrong order, with the router starting before the modem is ready. That means that they get confused about which is in charge.

It may help to reboot the whole network in the right order.

Be sure to restart your network in this sequence:

  • Turn off and unplug modem.
  • Turn off router and computers.
  • Plug in and turn on modem. Wait 2 minutes for it to connect.
  • Turn on the router and wait 2 minutes for it connect.
  • Turn on computers and rest of network.

 

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 2 of 5
D-hauser
Aspirant

Re: RAX80 cannot connect to modem

I have that a shot and nothing works, I cant even connect to the wifi. Would performing a factory reset possibly fix my problem?
Message 3 of 5

Re: RAX80 cannot connect to modem

Who knows? In desperate circumstances, it is always worth a go.

 

 

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 4 of 5
D-hauser
Aspirant

Re: RAX80 cannot connect to modem

Factory resetting didn't seem to work. Is there anything else you think might help resolve my situation?
Message 5 of 5
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