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ubedawg
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Re: RAX80 randomly disconnects LAN cable

Unfortunately keeping XB on wifi doesn't work for me neither.  With ethernet, I get booted from the game completely.  What I've noticed on wifi is that I get an in game message that there appears to be a problem with my network, and I get booted out of the activity, but not out of the game.  If you're in a fireteam whether it's PVE or PVP, that's gonna be pretty bad.  And in the game I play, if you are in PVP and leave, you are penalized.  First it's a warning, the second time you get a temporary ban from the activity.  

Model: RAX80|Nighthawk AX8 8-Stream WiFi Router
Message 76 of 91
ubedawg
Star

Re: RAX80 randomly disconnects LAN cable

Not so sure that this will work?  Bear in mind that I know next to nothing about networking.  The issue is that Ethernet connected devices will be dropped completely vs. wifi that experience a pause, because it is the router disconnecting from the modem.   All wifi devices maintain their connections to the router with a hiccup, but with ethernet connected devices, the disconnect that occurs is fatal.  So if the input on the RAX80 is coming from another router instead of a modem (I think it's called the WAN?), and this issue persists where that WAN disconnects briefly, I think that the result will be the same?  I mean for the wifi devices on the RAX80.  

And to compound my situation, now there will be two of us working from home.  I will need to find a router that transmits as well as this RAX80.  The new VOIP will need to be connected to a wireless ethernet adapter, and the phone usage will be much greater and will have to be 100% reliable.  Providing tech support, so there can be NO drops.  Oh, and they are at complete opposite ends of the house.  Before buying this RAX, I had tried a Ubiquite mesh system and it was afwul, and that turned me off of mesh.  

Anybody have any recommendations for a solid wifi or good experience with mesh?  

Model: RAX80|Nighthawk AX8 8-Stream WiFi Router
Message 77 of 91
aant
Aspirant

Re: RAX80 randomly disconnects LAN cable

I have the same issue. My remote desktops from work get dosconnected every 90-120 mins. 

Nighthawk RAX75
Firmware Version 1.0.3.102_1.0.48

 

Did you find any solution yet?

 

Model: RAX80|Nighthawk AX8 8-Stream WiFi Router
Message 78 of 91
Chocobofarm
Guide

Re: RAX80 randomly disconnects LAN cable

I have the TP-link Archer C4000 ac tri-band router. I've never had a connection drop with it and I don't get booted out of online games. I've wired all my conloses, 2 gaming PCs and the RAX80 to it. Haven't had an issue since doing that.

I placed the RAX80 in the center of my home to handle all of the home automation, tablets, smartphone, etc. I also play games on the Oculus quest 2 wirelessly through it. The RAX80 is working fine for me as an access point. But, I believe everything would work fine with the TP-link router only.

If I were you I would go with TP-link. If you need more coverage, you can always wire an access points to it with a CAT6 cable.
Message 79 of 91
Chocobofarm
Guide

Re: RAX80 randomly disconnects LAN cable

aant, there isn't a solution. Netgear doesn't seem to be doing anything about this issue. You have to find a reliable router, preferably from another brand.
Message 80 of 91
GabboCH
Apprentice

Re: RAX80 randomly disconnects LAN cable

I have both problems.
LAN disconnects when I hardwired the Xbox via Ethernet.
Dropped/Frozen WiFi connection when using mobiles/tv/smart devices.
I have the RAX80 configured as an Access Point.

This device is just garbage...
Its been more than a year without even an attempt from Netgear to fix.

I put a netgear EX8000 in the exact same place in my network with the exact same network settings/SSID and it works flawlessly.
No disconnects, reliable Wi-Fi connection.

Its 1000% an issue with the RAX80 but obviously Netgear don't care as you've already paid them 300$
Message 81 of 91
Chocobofarm
Guide

Re: RAX80 randomly disconnects LAN cable

It sucks if your RAX80 is dropping clients on wifi too. I guess I can consider myself lucky that mine's wifi isn't having any problems.
Message 82 of 91
jmclarke
Aspirant

Re: RAX80 randomly disconnects LAN cable

I purchased this router only last week and had the same issue. I have a bunch of devices connected to it via LAN and noticed the disconnects almost immediately even with the latest firmware.

After some investigation, I disabled AX wireless under the Basic -> Wireless menu. This resolved the issue immediately.

Is Netgear ever going to fix this bug? Without AX enabled, I'm missing out the wifi 6 functionality.

Message 83 of 91
GabboCH
Apprentice

Re: RAX80 randomly disconnects LAN cable

Don't waste any time with any work around or "solutions", there are none.

Netgear has known about all of these issues for more than a year & has no attempt to fix them or even acknowledge there is a problem.

Return it & but something else.
Message 84 of 91
NeckGearNat
Aspirant

Re: RAX80 randomly disconnects LAN cable

Sorry but this isn't it. I've done this months ago and I still get at least 1-2 LAN disconnects a night. Being actively connected and streaming and producing content I know exactly when it does it. It's only for 5-10 seconds but it's enough to kill a stream and boot me from a game.

Message 85 of 91
ubedawg
Star

Re: RAX80 randomly disconnects LAN cable

@jmclarke   I did try this.  Also messed around changing MU-MIMO settings after reading other forum posts.  Nothing worked, still got disconnects from WAN.  I only noticed it initially because my XB1X would boot me from online game activities, but I started noticing it on my work supplied VOIP phone.  I think I never noticed it on the phone before because the company upgraded the phones and they now have bright LED screens that will light up with a message indicating no internet connection.  With the old phone, I wouldn't know unless the call dropped (which did happen but I never thought it was an issue on my end)>  

 

I fixed it by finally getting a new router.  Last Thursday, I installed a ZenWifi AC.  Went with this mesh because we now require Ethernet ports in opposing areas of the house, and this system has LAN on main and satellite nodes.  So far the only issue I have with this is my client access sessions for work being terminated, which a coworker also had months ago after her ISP came out and swapped out their modem.  I'm sure it's just a matter of tweaking some router settings. It's the only thing affected, all other connections have been stable.  

 

I went with AC over AX because I have also been reading that issues persist with many AX products due to the chipset.  With about 2 dozen devices connected, I don't see why any one of them need greater than 500Mb.  Even an Ethernet XB1X mostly downloads at max 230Mb since you're at the mercy of the download site, though speed tests show it maxes out around 733Mb.  

 

If you have had stability for over a week now, it really makes me wonder if some of us got products from a 'bad batch'.  

 

Model: RAX80|Nighthawk AX8 8-Stream WiFi Router
Message 86 of 91
steve823
Aspirant

Re: RAX80 randomly disconnects LAN cable


@Panda9 wrote:
No help from netgear or Amazon, looks like i now have to switch companies and spend another 400bucks for a router . This wont sit well with the community as an investor.

I'm thinking of going with another brand too. If they can't fix a known issue I think it's time to move on. I've had several Netgear routers over the years too.

Message 87 of 91
Nmouneimne
Star

Re: RAX80 randomly disconnects LAN cable

I have the same issue as well.

 

Back in post 38 txchuko  posted the following:

If you havent tried the following please do so

log on to router web interface

under wan or lan in the advanced settings, disable port scan.

also if you are having issues with multiple consoles, also in wan or lan, set nat filtering to “open” or “off.

 

Did anyone trying to see if it worked for them long term?

Message 88 of 91
NeckGearNat
Aspirant

Re: RAX80 randomly disconnects LAN cable

Yes tried this and it didn't work. My only workaround was to connect my console directly to my ISP's cable modem.

Message 89 of 91
GabboCH
Apprentice

Re: RAX80 randomly disconnects LAN cable

I reported this same problem more than 1 year ago & there is no fix for it.

If you read the other RAX80 posts, there are many users with Wifi/LAN/Internet dropout problems but no official acceptance or solution is available.

Message 90 of 91
Nmouneimne
Star

Re: RAX80 randomly disconnects LAN cable

I saw that, too bad. Netgear used to be a really good company. I felt their Nighthawk X4S R7800 was best in class and bought the RAX80 thinking it would be the same. Nope. Once again, being brand loyal burns you. Netgear customer support is abysmal and product quality is subpar for the price. 

Message 91 of 91
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