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RAX80 - wrong registration on mynetgear.com , cannot contact anyone to fix it

ddregs1
Tutor

RAX80 - wrong registration on mynetgear.com , cannot contact anyone to fix it

Dear support community

I registered last December, 2019 , my RAX80.

I never had problems, therefore I never connected to mynetgear portal anymore since back then

I just bought an extender today, EAX80, and I discovered my router has been identified as the wrong model (RAX75), plus the country where it has been bought is wrong as stated on the site (it was Italy, not USA).

I cannot contact anyone from Netgear. No email for contacts, cannot create a case on the mynetgear portal as 3 months have gone, the warranty calculation is wrong (it is 1 year now instead of 2 years).

Can you please direct me to someone who can help? 

Thanks in advance

 

Model: RAX80|Nighthawk AX8 8-Stream WiFi Router
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plemans
Guru

Re: RAX80 - wrong registration on mynetgear.com , cannot contact anyone to fix it

The registration faq has an email you can send it to. 

https://kb.netgear.com/1160/NETGEAR-Product-Registration-FAQ

 

Maybe @Christian_R could help as well. 

CM2000-> RAXE500-> GS716v2-> WAX218-> EX8000

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Message 2 of 3

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plemans
Guru

Re: RAX80 - wrong registration on mynetgear.com , cannot contact anyone to fix it

The registration faq has an email you can send it to. 

https://kb.netgear.com/1160/NETGEAR-Product-Registration-FAQ

 

Maybe @Christian_R could help as well. 

CM2000-> RAXE500-> GS716v2-> WAX218-> EX8000

View solution in original post

Message 2 of 3
ddregs1
Tutor

Re: RAX80 - wrong registration on mynetgear.com , cannot contact anyone to fix it

Thanks. Will do now.

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