Orbi WiFi 7 RBE973
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RBK853 Warranty Problems

jestric
Aspirant

RBK853 Warranty Problems

I purchased the RBK853 from Amazon on 01 August 2021 and it was delivered today (03 August 2021). Although I have uploaded the receipt, the product registration shows that most of the warranty has already expired. What can be done to correct the warranty issues?

Thank you for your assistance.
Message 1 of 4
FURRYe38
Guru

Re: RBK853 Warranty Problems

Contact NG support directly. 

 

@Blanca_O 

Message 2 of 4
jestric
Aspirant

Re: RBK853 Warranty Problems

Thank you for your reply. I wasn’t able to contact them because of the fact the system said my support had expired. I finally figured out that if I submitted a request for an RMA (since the equipment was still under warranty) I would have a trouble ticket. This in fact worked and my dates were corrected by the NG representative.

Thank you again. 👍
Message 3 of 4
FURRYe38
Guru

Re: RBK853 Warranty Problems

Thanks for letting us know. 

Message 4 of 4
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