RX4300 router sudden block devices

[mual]

I have this router for 4 months and twice I had some of my device had been drop from connection while others are still on. Both times I had to power cycled it to get thing works again. Any idea, why?

[plemans]

AX4300 is a speed not a model. (you put RX4300 which isn't either)

What model do you have? 

What firmware is on it? 

What modem/gateway is it connected to? 

When the devices drop, do they say "connected, no internet", do they disconnect from the wifi and won't reconnect? 

What happens exactly?

[mual]

Sorry.

model AX4300

hardware ver. RAX45

firmware ver. v1.0.2.72

[plemans]

What modem/gateway is it connected to?

When the devices drop, do they say "connected, no internet", do they disconnect from the wifi and won't reconnect?

What happens exactly?

[mual]

Sorry that I missed the bottom of your questiond

additional info.

It connected to a cable modem.

When devices dropped, they shown "no internet, disconnect". I went to set up to try connect Wifi but could'nt.

Thanks for your asking

[plemans]

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@mual wrote:

It connected to a cable modem.--which modem?

When devices dropped, they shown "no internet, disconnect". Do all devices show this? Does it tend to be devices connecting to the 2.4ghz or 5ghz? or both?  went to set up to try connect Wifi but could'nt.

Thanks for your asking

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Also, the RAX devices were released before the AX spec was even finalized. meaning sometimes a firmware change actually caused old settings to have issues. So if there was issues after a firmware update, a good first step was to factory reset and do a clean install on them. By clean install, I mean not using a backup configuration. Has that been tried at all?

[mual]

Thanks Plement for shining some light to this.

The deveces dropped one on 2.4GHz and two on 5GHz (one were a phone, S10+ that containning the RAX45 app.)

I don't recall firmware update by me. I will pay attention on next time if FW auto update.

[plemans]

If you bought it new, it should have been auto-update as thats the default configuration. 

Might be worth trying the factory reset and reinstall

[mual]

Thank you for your advice, Plemans. I will try that when find time that no activity through.