Rax 120-100NAS Reboot Problem

[Harley55]

I have a RAX120-100NAS running firmware 1.2.3.28. I noticed it reboots servel times a day. What's astable firmware to use or does anyone have a solution.

[Harley55 · Accepted solution]

I checked the reviews of Netgear routes 120, 200, 500 and they all have a rebooting problem. Thanks for your help

[FURRYe38]

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

Has a factory reset and setup from scratch been performed since last FW update? 

[Harley55]

Spectrum EU2251 Firmware 2.76.2

Channels are set to Auto

Near by Spectrum nothing close by

Reset was done. Rebooted after setup.

[FURRYe38]

Does the router reboot if the WAN cable is not connected to the modem? 

Might try downgrading FW to v24 and see if this continues or not. IF so, I would presume the router is faulty. 

[Harley55]

Right now I'm waiting to see if any changes happen after I did a total system reboot after everything was setup. It only reboots a few times a day since I installed it yesterday. I also have a Netgear R7000 that acted the same way. We found a older verison of the firmware that solved the problem. If the reboot doesn't solve the problem then I'll try the channels.

[Harley55]

So far since I changed the 2.4 GHz to channel 1 it's been 12 hours and no reboot.

[FURRYe38]

Good to hear. Hopefully this will be the fix. Possible that the other channel is congested with nieghboring signals and causing problems. 

Please mark your thread as solved so others will know. 
Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.

https://kb.netgear.com/24231/How-do-I-back-up-the-router-configuration-settings-on-my-Nighthawk-rout...

Enjoy.

[Harley55]

Is there a way to see in the router or else where to see the channels being used and by who?

[FURRYe38]

Most any wifi scanning or analytical app has features to see what wifi signals are being broadcast and what channesl they use. Most apps work best on pads vs phones. 

[Harley55]

Thanks for all your help but the router started to reboot again. It's going back defective today. I set up my Netgear R7000. Any suggestions on a good high end wireless router.

[FURRYe38]

Darn, possible the unit was just bad from the get go.

Can try another 120 or maybe a RAX200. Any interest in a RAXE500? Something with 6Ghz support. 

[Harley55 · Accepted solution]

I checked the reviews of Netgear routes 120, 200, 500 and they all have a rebooting problem. Thanks for your help

[FURRYe38]

Good Luck. 

[Eric35]

Where are the netgear-support to help us here?

About reboot problem i am almost 99% it's because of heat...
I tried to cool it down and no more reboot issue's

[FURRYe38]

Put a USB laptop fan under the router if you feel the router is getting too hot. 

I keep one under any of my routers I have online 24/7. 

[Eric35]

Thanks for the tip.
I might try it even if i think this is not a good solution for the fture.

[FURRYe38]

I've been using USB laptop fans since about 2012 under my routers. No issues and helps save router HW from heat damage over time. Cooler the HW runs the better. 

[Eric35]

Good for you!!!
But read facts about it, all over internet / google and you'll see...
It's a good solution in short term.

[Harley55]

Solved

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@Harley55 wrote:

I have a RAX120-100NAS running firmware 1.2.3.28. I noticed it reboots servel times a day. What's astable firmware to use or does anyone have a solution.

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[FURRYe38]

How solved? 

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@Harley55 wrote:

Solved

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[derekcannady]

I am also having the same issues, and have already had Netgear replace the router once.  The replacement does the same thing.  The router reboots  frequently soemtimes every 30 mionutes. I have noticed that the router reboots under heavy system load of +50% on the processor.  The only way I have been able to  lessen the issue is by turning off 2.4 Ghz WMM  services.  Unfortunately my 2.4 Ghz devices pay the price for that with slower  throughput. I can't even view some security camera streams any longer because the bandwidth is so poor. I am within the time period to return the router.  I'm hesitatnt to purchase the RAX200 because of the same issue.  I may have to try another brand after 10 years of using NG.

[FURRYe38]

Let us know if you can get the OP to post how they solved it...

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@derekcannady wrote:

I am also having the same issues, and have already had Netgear replace the router once.  The replacement does the same thing.  The router reboots  frequently soemtimes every 30 mionutes. I have noticed that the router reboots under heavy system load of +50% on the processor.  The only way I have been able to  lessen the issue is by turning off 2.4 Ghz WMM  services.  Unfortunately my 2.4 Ghz devices pay the price for that with slower  throughput. I can't even view some security camera streams any longer because the bandwidth is so poor. I am within the time period to return the router.  I'm hesitatnt to purchase the RAX200 because of the same issue.  I may have to try another brand after 10 years of using NG.

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@Harley55