Rax 120 no 5ghz..

[danielshaw007]

Hi all

Just installed my rax 120 enabled smart connect so the router decides what uses 2.4 or 5ghz etc

I have noticed EVERYTHING is on the 2.4ghz and I checked with an wifi analyser app that the 5ghz is not broadcasting but its definatley enabled.

What am I missing?

Thanks

[danielshaw007]

edit: noticed red light in the routers web interface on the 5ghz so its not actually on but the option to enable it is faded.

[Christian_R]

Hello danielshaw007,

If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below. 

https://www.netgear.com/support/contact.aspx

Christian