Router AX12 RAX200 not conecting to internet anymore

[jonnysbazar]

ello guys got this modem July 6 2020 on amazon!The router is working, I can access the router login.. make changes,  but not connecting to the internet anymore! I have to get a new one to work again!But tried to open a ticket and your website told me to use the email so here we are!I want to fix it! how we can start the process? Thank you!   

[Netduma-Liam]

Thanks for posting!

You'll likely get better answers if you go ahead and post this in:

https://community.netgear.com/t5/Nighthawk-Routers-with-WiFi-6-AX/bd-p/en-home-routers-nighthawk-wif...

[Christian_R]

Hello jonnysbazar,

You may need to perform a factory reset your router by holding down on the reset button for 15+ seconds. You will need to run through the setup assistant again. 

Regards,

Christian 

[jonnysbazar]

Dit that buddy so many times! Got a router from other brand and works perfect!

3 router in 2 year buddy! 
I don’t know why Netgear delivering routers with problems to people out there!

reset the router is pretty easy! 
Very sad and mad that I spend so much for this and its not working anymore!

[TotalEnigma]

I was having the same issue and no amount of factory resetting of the router or the CM2000 modem would fix it. I eventually went into the xFinity app and sent the modem a reboot signal from there. Once the modem came back online the router was able to aquire an IP address again and has been fine ever since.

[jonnysbazar]

Hey buddy the modem that I use is from spectrum! and there is no chance that I can go online to the modem admin to make it work!

So since them I had to rent a router from them!

It sucks! but thanks anyway to help me out!