Router freezes

[TomK12]

Hi

I have my RAX120 for more den 1.5 years, and was very happy and satisfied with it until a few weeks ago

the router has the latest firmware 1.2.1.22

but from time to time (sometimes a few weeks, somtimes a few days) the router freezes, and no connect is possbile any longer

the only way the get my router run ist to turn it off and on again

i cannot check the logs to find out what the problem could be, butwhen turning off and on, the logs are cleaned

this situation  is very unsatisfying

does someone else knows of similar problems ? does someone have a solution ?

greetings

Thomas

[Christian_R]

Hi Thomas,

Did the issue began occurring on this firmware version?

Regards,

Christian 

[TomK12]

Hi Christian

It occurs with the latest firmware (1.2.1.22) more often as with the previous firmware, I am sorry but I cannot say by sure when this problem started to begin.

because after this happened more often, I tried to get information from the router log, so I configured the router to send me the log by mail once a day. and I started by the end of march, and as I mentioned before, I am not sure when I did install the latest firmware, but I think it was sometime in April.

best regards

Thomas

[Christian_R]

Hi Thomas,

You may try reverting to the previous firmware version to see if that helps with your issue. 

https://kb.netgear.com/000062689/RAX120-Firmware-Version-1-2-0-16

Christian 

[TomK12]

Hello Christian

I installed now the previous firmware, and will check the next few days and weeks, if my problem is solved or not

Thank you for your advice in advance

I hope this will solve my problem

best regards

Thomas

[TomK12]

Hi Christian

I already can say that installing the previous Firmware, does not help

since yesterday, the router freezes 2 times, no chance to connect with another device, nor with WLAN

only POWER OFF helps, dan then all logs are deleted, so I cannot try to find out, what event occurs immediately befor freezing happens

best regards

Thomas

[Christian_R]

Hi Thomas, 

Thanks for the update! Can you send me a private message with the following info. I'd like for our support team to reach out for assistance. 

Email:

Phone:

Preferred Contact Time: (including time zone)

Router Serial Number:

Thanks,

Christian