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Satellites not showing as online after firmware upgrade?

mercat68
Aspirant

Satellites not showing as online after firmware upgrade?

Hi. I upgraded the firmware of my MR60 Mesh system today from 1.0.6.116 to 1.1.6.122 (manually downlaoded and installed). Since the upgrade, the Nighthawk app on my iPhone is showing the two satellites as "offline" and nothing connected to them (as seen in Network Map). However, the desktop (browser) interface is showing both satellites as connected. Should I believe the app or the browser interface?

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FURRYe38
Guru

Re: Satellites not showing as online after firmware upgrade?

Netgear has set up a community forum specifically for the NightHawk MESH products. Most of the people who watch that forum are more likely to have experience with NH MESH products and know how to work it better than those of us who follow this router forum. Might be more likely to find someone who has a solution if the question is posted there:
https://community.netgear.com/t5/Nighthawk-Mesh-System/bd-p/en-home-nighthawk-mesh-system

 

Please post a screen capture of what your seeing. 

Try a factory reset on the MR and MS and setup from scratch.


Please use this link to the main forum product list to review and choose where to make your posts. 
https://community.netgear.com/t5/NETGEAR-Forum/ct-p/en-netgear


Thank you.

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router RAXE50 and R8500(v.158) Router Mode and RBK752(v.2) AP mode | Switches NG GS105/8 | 

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 2 of 4
mercat68
Aspirant

Re: Satellites not showing as online after firmware upgrade?

Thanks, will do.

Message 3 of 4
FURRYe38
Guru

Re: Satellites not showing as online after firmware upgrade?

https://community.netgear.com/t5/Nighthawk-Mesh-System/MR60-Satellites-showing-as-offline-in-phone-a...

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router RAXE50 and R8500(v.158) Router Mode and RBK752(v.2) AP mode | Switches NG GS105/8 | 

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

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