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Trying to setup Kasa smart plugs and my nighthawk modem kicks off all wifi to my house(told try here

Scoves
Aspirant

Trying to setup Kasa smart plugs and my nighthawk modem kicks off all wifi to my house(told try here

I have the nighthawk model RAX35.   I just obtained some Kasa Smart WIFI Plug Lite HS103's.  When I try to set them up to my internet so they can be used my wifi goes down.  The Modem disconnects all wifi and will not turn it back on.  I have to unplug the Kasa Smart plug to get it to start my wifi back up.  Something is going on between the modem and the Kasa smart plugs.  I tried working with Kasa but they said it is not on their end.  That it is on the Netgears modem end.   Which stinks for me becuase I am a few months out of warranty to get support.  Which makes it almost cheaper to go out and by a whole new modem instead perhaps not a netgear one at that.   I am wondering before I do all that if anyone has had similar issues and had them resolved?  Or would know why this occurs.  I have set up another brand of smart plug and it works fine along with other wifi items I use but for some reason the kasa ones disagree with my modem.  Thank you for any help.

 

Firmware version by the way for my modem is v1.0.3.62_1.0.1

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Scoves
Aspirant

Re: Trying to setup Kasa smart plugs and my nighthawk modem kicks off all wifi to my house(told try

I solved the issue finally.  I was able to update my firmware and it fixed the issue. 

View solution in original post

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Scoves
Aspirant

Re: Trying to setup Kasa smart plugs and my nighthawk modem kicks off all wifi to my house(told try

I solved the issue finally.  I was able to update my firmware and it fixed the issue. 

Message 2 of 3
Christian_R
NETGEAR Employee Retired

Re: Trying to setup Kasa smart plugs and my nighthawk modem kicks off all wifi to my house(told try

Hello Scoves,


Thanks for providing an update to your post as it may possibly help others in the future.


Regards,

Christian 

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