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USB External Drives not recognised on Readycloud but are available on LAN

Hi - I've got the RAX120 router and have set readyshare up. It has two drives attached, both of which are accessible on the LAN from all devices. The two drives *were* also visible via readycloud and I was able to share files without issue to family overseas.
Unfortunately the drives are no longer visible on Readycloud. They are however working fine on the LAN.
I am running Windows 10 on two PCs and latest OS on two MACs. Nil access via readycloud apps which show a wheel going round while the router appears to try and find the drives and then gives up.
I am running the latest firmware on the router. I have deregistered and reregistered my account and created a secondary account and then done the same. Nothing has worked.
I note historical discussions with this issue but nothing recent and no solution. Help gratefully received - thanks!
Model: RAX120|Nighthawk AX12 12-Stream WiFi Router
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Re: USB External Drives not recognised on Readycloud but are available on LAN

Hi Boris,

 

That is a known issue - see firmware notes. What firmware version are you running?

 

https://kb.netgear.com/000061861/RAX120-Firmware-Version-1-0-1-122

 

 

Model: C6900|High Speed Cable Modem Router, RAX120|Nighthawk AX12 12-Stream WiFi Router
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Re: USB External Drives not recognised on Readycloud but are available on LAN

Hi - thanks for replying. I am running the latest firmware ie the one your link took me to.
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Re: USB External Drives not recognised on Readycloud but are available on LAN

There is an alternative by using NETGEAR DDNS (dynamic DNS). Take a look in the router admin page. Go to Advanced tab ->Advance Setup->Dynamic DNS. It is free to set up. You'll be able to access USB content via https://<name>.mynetgear.com/shares, where 'name' is something such as 'boris', https://boris.mynetgear.com/shares. It will be secured with your admin credentials. Read the manual below. I use an app on my Android phone and I am uable to access and upload files (and make folders) with the app when I am away from home.

 

http://www.downloads.netgear.com/files/GDC/RAX120/RAX120_UM_EN.pdf

Model: C6900|High Speed Cable Modem Router, RAX120|Nighthawk AX12 12-Stream WiFi Router
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Re: USB External Drives not recognised on Readycloud but are available on LAN

Many thanks for the information- I'll certainly take a look.
Really I'd like to have what was working without issue back working again. The router was bought just a few weeks ago and a key reason why we bought it was for the readyshare feature.
It just seems extraordinarily that something that was completely fine suddenly stops for no apparent reason. Nothing in our setup has changed. Bizarre.
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