Unable to connect new RAX50 to internet

[larrys1111]

Cannot get internet connection on new RAX50. [Netgear tech was unable to help >3 hours]

Am replacing a [working] old Linksys router.

Am connecting to fiber service via wall plug. [no modem - cable from ONT only]

The old router will connect readily to internet w/o any special settings on my part. So will my desktop pc if I connect it directly to wall outlet from ONT.

[Christian_R]

Hello larrys1111,

If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below. 

https://www.netgear.com/support/contact.aspx

Christian 

[larrys1111]

As I indicated in my post, Netgear support tech was unable to assist after more than 3 hours.
All new/old AC routers will connect to my ISP, no new/old AX r
outers will. ???

[larrys1111]

As I indicated in my post, the Netgear support tech was unable to assist after more than 3 hours. ALL new/old AC routers will connect to my ISP, NO new/old AX routers will. ???

[Christian_R]

HI larrys1111, 

May you send me a private message with your email address and case number(s) for me to better assist. 

Thanks,

Christian 

[larrys1111]

larana726@sbcglobal.net

[larrys1111]

Netgear case# 44236092

[Christian_R]

Hi larrys1111,

Thanks for the info. May you also send me a private message with your phone number and preferred contact time (including time zone) and I'll have support follow up on your case. 

Regards,

Christian 

[larrys1111]

Netgear advanced tech support has already contacted me and was unable to assist me.