I've also tried everything suggested in the above thread.
Current Firmware Version 1.0.1.36
Router won't take new firmware.
I've tried macs, PCs, upgrading, downgrading, uploading through the web interface, selecting a local copy of the firmware, resetting through the web interface, resetting through the button on the back. Nothing works.
I am outside the support ticket window and premium support doesn't make sense for this issue.
I've also tried everything suggested in the above thread.
I've tried macs, PCs, upgrading, downgrading, uploading through the web interface, selecting a local copy of the firmware, resetting through the web interface, resetting through the button on the back. Nothing works.----what errors is it giving you? where is it failing? this helps more than just saying "it won't take". What's happening because we aren't there to see it. Take screen snips or better describe where/how/whats going on. There's multiple ways to update and describing how its failing in each is needed.
Helps me to help you.
I am outside the support ticket window and premium support doesn't make sense for this issue.
It is not 'failing'. It goes through the update process like I assume it should, but at the end (after the reboot), the firmware still shows the same version.
this helps more than just saying "it won't take". What's happening because we aren't there to see it. Take screen snips or better describe where/how/whats going on. There's multiple ways to update and describing how its failing in each is needed.
From what I understand, there are only two ways to update firmware (which technically is 'multiple') - 'check' or 'browse'. Is there another?
I've tried both. Neither one actually updates the firmware. It looks like it's updating the firmware, but it doesn't actually update it.
Which version are you trying to manually upgrade to?
Not auto-update. but manual.
where you download the firmware, extract it, and then install it.
Make sure to do it over a hardwired connection for the best results. I'd also recommend resetting the router before you start. reason why is youre on a version thats 6 versions out of date. so do a factory reset-then upload the firmware.
Page 99 in the manual walks you throught the update. Again, make sure to extract it. many make that error.
I didn't want to say it earlier because I didn't want to sound like an ass, but I build networks for a living, so I know how to upgrade firmware.-----I never assume anything because whenever I'm helping someone, sometimes its the little things. You'd be surprised how many times i get "the wifi isn't broadcasting and I've tried everything!" and it turns out to be someone pushed the wifi on/off button. 🙂
Did I mention I appreciate your help. 🙂-----Thanks!
I'd give the tftp method a shot. The RAX devices are pretty new and are having some growing pains with transitioning to new wireless standards. If it doesn't work, you should still be within the warranty
8. Hold down the reset button on the back of router with a paper clip.
9. Power ON the router while holding down the reset button.
10. Watch the Power LED. It starts with an orange color, and then start flashing.
11. Count at least 10 flashing power LED and release the reset button.
As soon as I release the reset button, the router reboots. That's when I hit enter on the tftp command.
12. Press Enter to execute the TFTP command. Wait for a few minutes (be patient, do not reboot the router). When the upload is successful, the Power LED will turn solid. The rest of LED’s on the router will also turn ON indicating that the router has booted up properly.
So the tftp command is attempting to flash the firmware during a reboot? That doesn't make sense to me.
As another data point, after releasing the reset button in step eleven and the router reboots, the power light starts solid orange and does not ever blink. It finall turns white when the router is fully booted up.
Does any of that help? Because I don't have any of the paperwork for this one, so I doubt an RMA is possible.
When you say 'Immediately after it boots', do you mean when the power light turns white, then press enter on the tftp command?
I mean after the 30/30/30. See if it actually resets to defaults. If it does, don't setup anything. Log into the router and then try the downgrade/upgrade process.
