I recently bought a new Rax80 to replace my X6S and mesh extender. So far, pretty dissapointed in both the performance and range.
Everytime I log in from either the Nighthawk app or via routerlogin.net I get a banner saying that there is an update available.
New firmware is found. Do you want to update the firmware? (Yes) (No)
Current Firmware Version 1.0.1.36
New Firmware Version 1.0.1.64_1.0.27
When I select yes to upgrade, the new firmware is downloaded and "installed", router reboots, but still shows the older 1.0.1.36 version. Try the whole install process again, same results. I've gone through this process unsuccessfully about a dozen or more times now... kinda frustrated at this point.
What I've tried:
Updating from the app on iPad and iPhone
Updating from routerlogin.net via Safari on iPad and iPhone
Updating from routerlogin.net via Chrome on iPad and iPhone
Resetting the router to factory specs and reconfiguring
Changing the SSID so no other devices would cause interference
Rinse - Lather - Repeat the above...
Any suggestions before I return this damn thing and go back to my old setup?
I just tried that, but no luck there either. A few things to note with this attempt. I don't have a direct ethernet connection on the laptop I am using, so I did download the firmware update (v 1.0.1.62) to my local machine and used routerlogin.net to browse to the file and upload that way. The router went through the update and reboot cycle, but it is still stuck on version v1.0.1.36.
If you're within 90 days of purchase, you can open a support ticket with netgear for free. To do so, go to the top and click on mynetgear, from there you register an account and the device. then you can open a support ticket. If you're outside of the window, there's still options available we can try.
Try starting your own thread. go over exactly whatt you've tried and whats going on. Saying you've "tried everything" isn't very decriptive as well as the situation might be different with the setup in your home.
