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Aspirant

Wi-Fi reconnects randomly

A RAX120 router worked flawlessly for a month. A week ago wi-fi started to disconnect and reconnect each 5 or 15 or 30 minutes. I downgraded from 1.0.1.100 to 1.0.0.84. The router worked a week after that and again started to disconnect wi-fi and reconnect it each 15-30 minutes. 

The wired connection works ok. 

Anyone knows what to do?

Model: RAX120|Nighthawk AX12 12-Stream WiFi Router
Message 1 of 8
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NETGEAR Moderator

Re: Wi-Fi reconnects randomly

Hello alud7_ru, 

 

Welcome to the community! Have you gotten a chance to open a support ticket with our support team? 

 

https://www.netgear.com/support/default.aspx
 

Christian 

Message 2 of 8
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Aspirant

Re: Wi-Fi reconnects randomly

Yes, I did. They told me to set channel to 161, but MacBook Pro doesn’t support this channel (max 144).
Message 3 of 8
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Aspirant

Re: Wi-Fi reconnects randomly

So, what they told me didn’t help at all. It just reconnects.
Any suggestions?
Message 4 of 8
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Apprentice

Re: Wi-Fi reconnects randomly

Welcome to the wonderful world of Netgear Wifi6.....

Connect/Disconnect/Connect/Disconnect..... Reboot.......

Message 5 of 8
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Apprentice

Re: Wi-Fi reconnects randomly

Check out the other community threads for the RAX120 or RAX80.

There are many users reporting the same issues.

 

You can disable SmartConnect, disable AX, BeamForming, QoS & the reboot might correct the problem for a short time but the same issue will come back.

Message 6 of 8
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Aspirant

Re: Wi-Fi reconnects randomly

I see. So the issue is in firmware I think.
They told me to set CTS/Rts to 2303. Did so and waiting for the next reboot.
Message 7 of 8
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Apprentice

Re: Wi-Fi reconnects randomly

I'm 100% sure these issues are firmware related but I current have 0% confidence they are being resolved.

Will be interesting to hear back on how the CTS setting affects your issues.
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